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Concierge Officer

2 weeks ago

Singapore STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD. Full time

**Responsibilities**:

- Manage day to day operations at the concierge counters and the Paragon Club lounge
- Support the Marketing Communications team with various programmes, events and activities
- Handle all customer service and requests effectively and efficiently
- Perform centre promotions-related activities such as gifts redemptions etc., using CRM systems
- Assist and manage Paragon Club Lounge operations, members' feedback and requests with professionalism and discretion
- To be well versed in the mall operations, loyalty program and have a comprehensive knowledge of the mall's offerings
- Maintain an up-to-date knowledge of the mall's activities and related events or information
- Uphold service standards and brand values in every interaction

**Competencies**
- Possesses mínimally a GCE “O” Level certificate.
- 1 year of experience in shopping mall, airline crew, hotel concierge or premium hospitality service is preferred
- Able to handle Mandarin speaking customers
- Team player
- Excellent communication skills, including strong command of English (both written and spoken).
- Excellent interpersonal skills with high grooming standards.
- Highly motivated and possess good initiative.
- Able to perform shifts and work on weekends and/or public holidays