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Head of Product

2 weeks ago

Singapore JOBTECH PTE. LTD. Full time

**About JobTech**:
At JobTech, we believe that staying employable in a fast-changing world shouldn't be left to chance. We build AI-powered platforms that help people and organisations stay ahead by connecting them to real opportunities based on live labour market needs and personal aspirations.

Powered by deep learning, generative AI, and one of the world's largest live labour market data engines, our platforms enable proactive talent development, career growth, and workforce transformation at scale.

In an uncertain world reshaped by AI, JobTech puts customers first; helping people stay employable today and ready to thrive in the work realities of tomorrow.

**Role Summary**:
As **Head of Product**, you will lead JobTech’s product direction, delivery, and discovery. You will be responsible for turning ecosystem needs and customer signals into a focused roadmap and cross-functional delivery plans. This is a strategic and hands-on role that blends customer empathy, data intuition, and execution clarity.

You’ll work closely with the CEO (Product Owner) to co-drive product vision and maturity, while building a culture of ownership and delivery excellence across teams.

**Key Responsibilities**:
**Product (50%)**

**Product Strategy & Vision**:

- Shape and communicate the product roadmap in alignment with company vision and customer priorities.
- Translate customer, sector, and ecosystem feedback into scalable product solutions.
- Partner with the CEO on use-case validation, product positioning, and long-term platform direction.

**Product Development & Delivery**:

- Own the end-to-end product lifecycle: discovery, planning, delivery, iteration.
- Act as Scrum Master across the product-engineering squad: facilitate standups, sprint planning, backlog grooming, and retrospectives.
- Lead roadmap reviews and delivery tracking, ensuring visibility across leadership and stakeholders.
- Write clear user stories, define acceptance criteria, and manage product documentation.
- Maintain close feedback loops with engineering, QA, and design to ensure delivery excellence.

**People (35%)**:
**Cross-Functional Collaboration**:

- Partner with Customer Success and Data teams to bring insight into product prioritisation.
- Support CS with use-case design, campaign features, and post-deployment experience.
- Collaborate with the COO on operational tooling and delivery alignment.
- Ensure delivery milestones and product releases support customer onboarding and retention goals.

**Team Development**:

- Lead and mentor product contributors (e.g. designer, future Product Managers).
- Build the product function into a high-trust, insight-led organisation.
- Foster a culture of continuous learning, accountability, and customer value.

**Customer (15%)**:
**Customer Insight & Impact**:

- Define and track success metrics for product features and modules.
- Lead feature discovery through user interviews, data signals, and pilot testing.
- Coordinate quarterly roadmap reviews with internal teams and strategic partners.
- Support investor, grant, or partner showcases with product demos and impact narratives.

**Requirements**:
**Experience**:

- 6 to 10 years in product management roles, including at least 2 years in a senior or lead capacity.
- Proven experience delivering B2B or B2B2C SaaS platforms with measurable user impact.
- Strong technical and data fluency; able to work closely with engineers, analysts, and designers.
- Strong facilitator of Agile/Scrum practices in hybrid teams.
- Experience running sprint ceremonies and managing delivery velocity in SaaS environments.

**Skills**:

- Excellent communication and storytelling across technical and non-technical stakeholders.
- Strong product thinking and user empathy.
- Effective in agile/hybrid environments with lean teams.
- Capable of translating sector or policy context into product decisions.
- Comfortable navigating topics such as data flow, APIs, system constraints, frontend design principles, and backend logic.
- Proficient with tools such as Jira, Confluence, and Figma for product planning, documentation, product prototyping, and team collaboration.

**Soft Skills**:

- Highly organised and delivery-focused.
- Collaborative and systems-minded.
- Able to bring clarity to ambiguity and prioritise impact over noise.
- Customer-obsessed and motivated by social and economic impact.

**Information Security & Compliance Responsibilities**:

- Policy Adherence: Follow JobTech’s information security policies, procedures, and best practices consistently.
- Risk Management: Identify, assess, and mitigate security risks to safeguard sensitive and confidential information.
- Incident Response: Support the detection, reporting, analysis, and response to security incidents or breaches.
- Security Awareness: Participate in regular information security training and uphold best practices across all activities.
- Data Protection: Ensure the confidentiality, integrity, and availabil