Service Assurance Architect

**General Information**:

- Req #- WD00074583- Career area:
- Information Technology- Country/Region:
- Singapore- State:
- Central Singapore- City:
- SINGAPORE- Date:
- Wednesday, November 6, 2024- Working time:
- Full-time**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).-
**Description and Requirements**:
**Service Assurance Architect**:

- In this new role, you will be managing the Day 1 Technical Services and Day 2 Managed Operations Service offer who is going to report to Delivery team. This function will serve as Check and Balance for any new pursuit between Sales, Pre-Sales and Delivery.

**_ You Will:_**

**New Pursuit Evaluation**:

- ** Early Involvement**: Service Assurance participates in initial sales meetings and bid reviews to assess the feasibility and risks of new opportunities.
- ** Service Fit**: They determine if the proposed solution aligns with the organization's standard service catalogue and can be delivered with existing capabilities.
- ** Due Diligence**: Service Assurance performs due diligence on potential clients, reviewing their requirements, technical environment, and any potential challenges.
- ** Go/No-Go Decisions**: They provide input on whether to pursue an opportunity based on their assessment of risks, resource availability, and potential for success.
- Act as** Technology Infrastructure SME for Network & Security Design. (Critical)**

**Standardization Check**:

- ** Mapping to Standards**: Service Assurance ensures that proposed solutions map to standardised service offerings, configurations, and delivery processes.
- ** Deviation Management**: If customization is required, they assess the impact of deviations from standards and ensure they are documented and approved.
- ** Knowledge Base**: They maintain a knowledge base of standard services, configurations, and best practices to guide solution design and delivery.

**SLA Negotiations**:

- ** Realistic SLAs**: Service Assurance works with Sales, Pre-sales and Delivery to define SLAs that are realistic, measurable, and achievable based on the organization's capabilities and resources.
- ** Performance Metrics**: They establish clear performance metrics and measurement methods to track SLA compliance.
- ** Risk Assessment**: They assess the risks associated with meeting specific SLAs and identify potential mitigation strategies.

**Risk Assessment**:

- ** Proactive Identification**: Service Assurance architect proactively identifies potential risks across all stages of the service lifecycle, including technical, operational, financial, and reputations risks.
- ** Risk Analysis**: They analyse the likelihood and impact of identified risks, using tools like risk matrices and probability assessments.
- ** Mitigation Planning**: They develop and implement risk mitigation plans, outlining specific actions to reduce the likelihood or impact of risks.

**Sizing and Scoping**:

- ** Resource Estimation**: Service Assurance works with Delivery to accurately estimate the resources required to deliver the proposed solution, including personnel, technology, and time. He/she will also be based on Standard Service Catalogue and sizing calculator as a base to do the estimate. Any deviation of the costing will need to be signed off and any major deviation will need to be documented as risk.
- ** Scope Definition**: They help define the scope of work, ensuring it is clearly documented and agreed upon with the client.
- ** Costing and Pricing**: They provide input on costing and pricing models to ensure profitability and competitiveness.

**Continuous Improvement**
- ** Performance Analysis**: Analyse service delivery performance data to identify trends, areas for improvement, and opportunities to optimize processes and efforts sizing in the Standard Service catalogue.
- ** Innovation**: Explore new technologies, methodologies, and best practices to enhance service delivery and drive continuous improvement.

**You Bring**:
**Education**:

- Bachelor’s degree in information techn