Sr Patient Information Associate

3 days ago


Singapore Khoo Teck Puat Hospital Full time

Family Group: AncillaryHandles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness.

**MAJOR DUTIES AND RESPONSIBILITIES**

**(A) SPECIFIC**

**Patient Relations**
3) Assist doctor and patient in changes of appointments by re-scheduling appointments in the outpatient computer system and establish contact with patients to inform them of the changes.
4) Maintain confidentiality of patient's information and adhere to PDPA guidelines.
5) Responsible and responsive to patient's feedback/complaint before referring to Supervisor, Executives or Manager.
6) To contribute as part of a team to deliver contact centre goals of TSF 80% in 20s and 85% or higher in call quality score and



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