Front Office Associate

1 week ago


Tampines, Singapore ACE MANAGEMENT SERVICES PTE. LTD. Full time

**Front Office Associate**

**Job Specifications**
- **Qualifications**_
- Possess a minimum of ‘O’ levels or equivalent
- **Experience**_
- Minimum of 2 years of relevant work experience
- Previous experience in hospitality, concierge services, or customer service preferred.
- Flexibility to work evenings, weekends, and public holidays as required.
- **Skills & Knowledge**_
- Excellent interpersonal and communication skills, with a friendly and professional demeanour.
- Strong organizational abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of golf and familiarity with golf club operations is an asset.

**Job Objectives**

As a Front Office staff member at our exclusive golf club, you will be the face of hospitality, providing exceptional service to our esteemed members, VIPs, government officials, and guests. You will ensure that every interaction reflects the Club's commitment to excellence, offering personalized assistance and exceeding expectations at every turn.

**Key Responsibilities**

**Front Office**
- Extend warm welcomes to members, VIPs, government officials, and guests, providing personalized assistance that exceeds expectations.
- Attend promptly and effectively to the concerns of members, VIPs, government officials, and guests, taking ownership of challenges and actively seeking proactive solutions. If issues remain unresolved, escalate them to management to ensure timely resolution.
- Professionally answer phone calls and redirect them as necessary.
- Promote club events, promotions, and amenities to enhance member and guest experiences, fostering a positive atmosphere.
- Monitor premises for safety hazards, enforce protocols, provide guidance during emergencies, collaborate on safety issues, and participate in training to ensure compliance with safety regulations.

**Golf Operations**
- Manage all aspects of golf bookings, including cancellations and no-shows, while assisting with events and tournaments.
- Register and collect fees from members and their guests, answer inquiries, and set up registration for club and private golf events.
- Maintain the club's golf booking system and prepare tee time sheets for staff.
- Handle member and guest feedback, communicate with the golf team, and assist with daily billing and day-end closing procedures.
- Support in preparing golf rounds and statistical reports, and coordinate with various departments as required.

**Job Types**: Full-time, Permanent

Pay: $2,000.00 - $2,300.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Food provided
- Health insurance

Schedule:

- Day shift
- Early shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (required)

Willingness to travel:

- 100% (required)

Work Location: In person



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