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Shipping Assistant/executive

3 weeks ago

Singapore KLEEN-PAK PRODUCTS PTE. LTD. Full time

Provide front-line customer service support.
- Process purchase orders from customers and prepare daily invoices and delivery orders for finished goods from Kleen-Pak Singapore & Kleen-Pak Vietnam for both local delivery and exports.
- Prepare import/export shipping paperwork based on L/C, Certificate of Origin, Customs/Insurance declaration.
- Schedule and coordinate with domestic and international freight forwarders, hauliers, transporters for timely delivery.
- Shop rates for prepaid shipments to ensure that we are getting the best possible freight rates.
- Ensure freight forwarders are selected based on company objectives for cost and delivery.
- Maintain shipping records, including providing tracking or shipping history information to customers on request. Ensure all documentations are filed adequately and promptly.
- Coordinate with internal departments on shipment arrangements in accordance with customer requested shipment dates.
- Communicate status of shipping/receiving activities to appropriate personnel within the organisation.
- Review open customer orders, create pick worksheets on an as needed basis to efficiently meet the customer shipping schedule and satisfy the requested ship dates.
- Coordinate with shipping lines & freight forwarders in order to know the shipping schedule / changes in schedule/route.
- Communicate shipping volumes and priorities closely with the Senior Sales Executive to optimise available resources.
- Review and audit freight bills for billing accuracy.
- Follow up with customers on overdue payments.
- Coordinate goods returned from customers with internal departments.
- Formally document new or changed procedures. May train new hires.
- Maintain knowledge of current international import/export regulatory requirements. Update applicable standard operating procedures as necessary.
- Effectively lead cross-functional root cause and corrective action to resolve customer-related shipping issues.
- Preparation of reports like finished goods inventory report.
- Ensure compliance with operational, ISO and GMP procedures and standards.
- Assist with other duties as assigned by the Assistant Shipping Manager.

**JOB REQUIREMENTS**
- At least a diploma in Logistics or Supply Chain Management.
- Minimum 1 year's experience in preparing full set of import/export shipping documentation.
- Responsible, positive attitude and able to work independently.
- Attention to details.
- Knowledge of SAP will be an advantage.