Fitness Centre and SPA

**Additional Information**
**Job Number**25144908
**Job Category**Golf, Fitness, & Entertainment
**Location**The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

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Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

Essential Job Functions:

- Develop and maintain complete knowledge of- Ability to perform and excel in all spa treatments, reception tasks.
- All spa services and products
- Fitness programs, pool
- Maintain actively the daily operations of the Spa
- Cleanliness of all spa area
- Contribute and support actively Reception team, spa and fitness assistant
- Lateral services within the department and with other departments.
- Linen control
- Retail
- Promotions
- Learn and grow as a spa therapist to perform all treatments at their highest level of excellence.
- Communicate appropriate and essential information to spa therapists to enable them to excel professionally.
- Adhere to hotel standards in delivering excellent quality service.
- Budget
- Daily/Weekly and Monthly budget understanding.
- Meetings:
Attend the following meetings:

- Departmental
- Daily departmental Line-ups
- Maintain the Ritz-Carlton standards with all staff.
- Assist for the Inventory (Retails and professional)
- Follow all company policies and procedures
- Perform any task deemed necessary by management
- Actively contribute to promote spa fitness and pool through any marketing action validated by the hotel involving or not commissions.

Secondary Job Functions:

- Support and encourage all hotel initiated activities involving or not commissions.
- Maintain or improve EES scores.
- Contribute to internal training for staff at departmental meetings or line-ups.
- Generate Wow Story.
- Promote Great Idea Program.
- Champion CFP (Community Footprint Program).
- Promote constantly spa menu.
- Ensure healthy Gallup scores.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

REQUIRED QUALIFI