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IT System Analyst
2 weeks ago
**Role and Responsibilities**
2. Work with level 3 support teams to fulfill service requests and change requests.
3. Document and track incidents, service requests, change requests and provide regular progress updates.
4. Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
5. Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments.
6. Review and update project documentation and processes.
7. Work with procurement team and vendors to procure necessary software and services.
**Requirements / Qualifications**
2. Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
4. Good track record in managing business users and working with other support teams.
5. Strong analytical skills and ability to work independently.
6. Experience in healthcare industry is an added advantage.
7. Diploma / Degree in Computer Science, Computer Engineering or equivalent.
