Sales Coordinator

1 year exp

**Roles & Responsibilities**

**Job Purpose**

The Sales Coordinator is responsible for inventory data accuracy, ensure smooth operations in shipment and logistics delivery and timely sales data posting for weekly sales reports. He/she also engages in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels, he handles order fulfilment processes for customers in store.

He operates in a fast-paced, diverse and customer-centric store environment. As the first point-of-contact in store, he serves as the ambassador of the organisation. He is a highly motivated and service-oriented individual. He communicates well and thrives in a team environment.

**Job Key Responsibilities**:
**1)** **Inventory Integrity**

a. Required to be well verse with the company ERP inventory software system.

b. Check and confirm stocks transfers between showroom and warehouse are posted in respective locations in the ERP system.

c. Indicate clearly on showroom items returning to warehouse. Ensure proper packing of goods return. Follow-up closely with the warehouse team if item can be repaired or touch-up locally.

d. Raise Goods On Loan in the ERP System. Clearly indicate the loan duration. Update and check with Sales Staff on the Good On Loan duration and agreed date of Return.

e. Goods Return from Clients must clearly input in the ERP System with reasons from respective Sales Staff. Must seek approval from GM.

f. Goods Rejected by Client must indicate clearly in the ERP System with reasons provided by the Sales Staff. To highlight if the rejected goods need any repair jobs. Must seek approval from GM.

g. To input Returned Goods items into the Excel in common folder. A special price for all these returned items to warehouse for Sales Staff to sell at special price by GM.

h. Damaged Goods will have a separate BIN in the ERP System.

i. Participate and lead the half-yearly Stock-Take.

**2)** **Shipments**

a. Check on incoming shipments in Warehouse and to perform GRN in ERP System within 3 days when warehouse confirmed the goods receiving against the packing list.

b. Ensure Warehouse team write the SO number on the packaging and count the exact number of packaging especially for system furniture for delivery to clients.

c. Any shortage of packages received by Purchaser on the same day of receiving the shipment must be immediately reported to Purchaser to claim from supplier.

d. Any damaged packages received by Purchaser on the same day of receiving the shipment must be immediately reported to Purchaser to claim from insurance.

**3)** **Logistics Delivery**

a. All delivery arrangements must be carried out in the most cost saving and efficient way.

b. Any additional worker(s) needs to carry out the delivery must be justified with volume and weight with approval from GM.

c. When scheduling the logistics delivery team if the delivery is only half day to inform GM in advance to arrange for the delivery team to perform non-delivery works eg showroom change, warehouse re
- arrangement, other services.

**4)** **Showroom Sales (Posting and Reporting)**

a. Must input all daily Delivery Orders into the ERP Inventory System on the next day after delivery except for Saturday delivery to be posted on Monday.

b. Highlight any item code not found in the ERP System to Purchaser before delivery.

c. Prepare weekly delivered sales of all staff in the required format.

d. Follow-up with Client’s outstanding payments

e. Liaise with Clients on the delivery matters.

f. Assist in any showroom Sales Events.

**5)** **Showroom Operation**

a. Attend to walk-in Customers in the Showroom. Responsible for opening and closing of the showroom.

b. Assist the Sales staff in confirming the goods availability in the warehouse through ERP System or check physically with Warehouse.

c. Assist Sales staff if there is any cash & carry items to be wrapped.

d. Attend to any customer’s phone complaints. For urgent & serious case, arrange a meeting between Sales Staff, Purchaser and GM.

e. Attend to any customer’s complaints in professional and responsible customer service level.

f. Assist Sales staff in overseas customer’s shipments.

g. Required to be familiar with physical products/brands/name which the company is carrying.

h. Required to file all suppliers’ Care and Maintenance booklets

i. Ensure sufficient supplies of Mineral water, Coffee Powder, etc for Customer’s service area.

**Job Requirements**
- Higher Secondary/Pre-U/'A' Level, Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma.
- At least 1 year of related working experience.
- Familiar with Navision ERP Inventory preferred.
- Basic understanding of sales principles and customer service practices
- Possesses good communication skills in English
- Solid communication and interpersonal skills
- Customer Service Oriented
- Basic administration skills

P5 Capital Holdings Ltd, listed