Customer Service QA Team Leader

2 weeks ago


Remote, Singapore Binance Full time

**Responsibilities**:

- Develop and implement QA processes and procedures.
- Conduct root cause analysis and implement corrective actions.
- Lead, mentor, and develop a team.
- Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
- Design and deliver training programs to enhance the skills and knowledge of the QA team.
- Oversee QA projects and initiatives with basic project management skills.
- Ensure compliance with all relevant regulations and implement best practices in compliance management.

**Requirements**:

- Fluency in English to work with international stakeholders.
- 8 - 10 years experience in customer service and have knowledge of customer servicing tools
- In-depth understanding of quality standards and best practices in customer support.
- Strong analytical skills and the ability to interpret data and metrics.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service principles and the ability to ensure a customer-centric approach.


  • Senior QA

    6 days ago


    Remote, Singapore Slash Full time

    job description **Senior QA**: - Remote, Bali - Product Development - Product Owner / BA - Design Thinking, Problem Research **About Slash**: Slash is a hi-tech startup studio with a mission to build tech products that change the world. Our clients are global. In addition, we build and invest our own startups and commercialize them through joint ventures...

  • Customer Support QA

    2 weeks ago


    Remote - APAC, Singapore Windranger Labs Full time $104,000 - $130,878 per year

    About UR UR is a borderless smart money app that makes it easy to spend and off-ramp, all in one place. Built for both crypto natives and the crypto curious, UR simplifies the way people and businesses move between digital assets and fiat currencies. Self-custodial, fast, and intuitive, UR turns complex crypto workflows into a seamless everyday experience....

  • QA Engineer

    6 days ago


    Remote, Singapore Toku Pte Ltd Full time

    **QA Engineer** Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a scale-up...


  • Remote, Singapore 1840 & Company Full time

    This is a remote, work from home position. We are seeking a remote **Customer Success Manager Branding** to join our client's team in** Singapore.** **Pay Rate**: $14 to $16/hour **Essential Requirements: (Advertising)** - Strong attention to detail and organizational skills. - Ability to manage multiple projects with mínimal supervision. - Technically...

  • QA Automation

    7 days ago


    Remote, Singapore GuardRails Full time

    **Job overview and responsibility**: Do you want to work in a remote, fully distributed, fast paced environment and join top talents from all around Asia to help us build the best continuous security product out there? GuardRails is looking for an experienced and talented QA Automation Engineer to join our team! As our QA Automation Engineer, you will be...

  • QA Engineer

    4 days ago


    Remote, Singapore Binance Full time

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • QA Automation Tester

    2 weeks ago


    Remote, Singapore KeepFlying Full time

    **Why **KeepFlying®**: - KeepFlying® is an Aviation DSaaS (Data Science as a Service) platform which will serve Airlines, Lessors, Financiers & OEMs simulate revenue potential of their assets using financial and risk models. KeepFlying® will bridge the gap between Technical & Engineering data with that of Finance & Risk data to help value assets and...

  • QA Engineer

    2 days ago


    Remote, Singapore Enjin Pte. Ltd. Full time

    As an expert and pioneer in the field, Enjin has onboarded over 150 different games and game development studios, including longstanding collaborations with Microsoft, and the Japanese game publisher Square Enix. To date, over 250 million NFTs have already been created using Enjin's tools. Our mission is to provide the best in-class technology and service...

  • Senior QA Engineer

    2 weeks ago


    Remote, Singapore Binance Full time

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • QA Engineer

    2 weeks ago


    Remote, Singapore Binance Full time

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...