Wfm Specialist

**Who we are is what we do.**

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

**Why should you be part of our success story?**

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list - all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

**Summary**

The Workforce Management (WFM) Specialist is responsible for ensuring optimal staffing levels and operational efficiency by analyzing workforce data, forecasting demand, and creating schedules that align with business needs. This role supports workforce planning, real-time monitoring, and performance reporting to enhance productivity and service delivery.

**Responsibilities**
- Develop and maintain accurate forecasting models to predict workforce demand.
- Create, optimize, and adjust schedules to meet business requirements while ensuring efficiency and employee satisfaction.
- Monitor real-time workforce performance and adjust staffing as needed to meet service level agreements (SLAs).
- Analyze historical data and trends to improve scheduling accuracy and workforce utilization.
- Collaborate with operations and HR teams to align staffing with business goals and seasonal demands.
- Assist in implementing workforce management tools and processes for improved efficiency.
- Generate and distribute workforce performance reports, providing insights and recommendations.
- Identify and escalate workforce-related issues to leadership for resolution.
- Ensure compliance with labor laws, internal policies, and industry best practices.
- Support continuous process improvement initiatives to enhance workforce management strategies.

**Qualifications**
- 2+ years of experience in workforce management, scheduling, or a related role.
- Proficiency in workforce management tools (e.g., NICE, Verint, Workforce Now, or similar).
- Strong analytical skills with the ability to interpret workforce data and trends.
- Excellent organizational and time-management skills.
- Strong communication and collaboration skills to work across departments.
- Ability to thrive in a fast-paced, dynamic environment with competing priorities.
- Knowledge of labor laws and compliance requirements related to scheduling and staffing.

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

**Some things you’ll enjoy**
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
- Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives._

We began using Covey Scout for Inbound on March 30, 2025.