Director/sr Director, Project Quality

Collaborate with senior leadership to develop and implement the strategy and direction for the PQRM team in support of Parexel’s and Quality’s goals/objectives.
- Translate mission and vision to define PQRM’s contribution to Parexel’s success
- Create and nurture a culture within PQRM to promote open communication, provide opportunities for growth, advocate collaboration and teamwork, reward high performance and being purpose driven
- Propose, lead and implement PQRM initiatives to accomplish PQRM’s goals
- Collaborate with other PQRM leadership to advance PQRM’s direction
- Support PQRM leadership and staff in achievement of individual and collective goals
- Facilitate and lead risk management activities for PQRM.
- Facilitate robust department-level risk management
- Work with PQRM leaders to identify, categorize, score and develop mitigations
- Confirm agreed mitigations are being integrated into departmental planning
- Coordinate and support leaders in regular risk review
- Assess effectiveness of mitigations with leaders
- Promote and support documenting lessons learned
- Oversee and support PQRM staff to comply with Parexel standards and regulatory requirements.
- Verify compliance with Parexel SOPs and other requirements (e.g. applicable curricula)
- Review, approve (when necessary) and ensure accurate time recording for regional staff (e.g. billing out of department etc.)
- Provide guidance and ensure compliance with goal setting and PDC requirements
- Serve as SME for varied PQRM activities
- Partner with Quality Assurance to oversee and support audits & inspections, representing Parexel Quality when requested and serving as an escalation point for critical issues.
- Support audit/inspection preparation including coordinating with QA to ensure appropriate Quality resource availability
- Provide onsite or remote support as needed
- Contribute to critical issue resolution by providing expert quality advice and direction
- Represent PQRM in audits and/or inspections
- Provide solutions-focused quality consulting, facilitating quality delivery using available analytics and other tools.
- Review, analyze and provide guidance related to operational quality metrics as necessary or assigned
- Build and maintain relationships with client quality representatives. Fill role of Portfolio Quality Lead and/or Quality Sponsor as assigned.
- Represent Parexel Quality in client meetings as necessary
- Serve as a resource for client escalations, including collaborating with Parexel operational leadership to repair or mend client relationships
- Serve as the point-of-contact for the client quality representatives. Lead quality-to-quality meetings as needed
- As PFQL, perform client-level risk and issue management
- As PFQL, provide client-level quality oversight serving as a point of escalation, communicating pertinent information to account leadership as necessary
- As PFQL, develop/revise quality agreement.
- As Quality Sponsor, serve as senior-level point-of-escalation, communicating with senior client quality partners
- Attract, recruit, retain and develop PQRM staff.
- Engage and recruit qualified staff
- Ensure trained, knowledgeable staff are sufficient to meet organizational needs, develop business case if insufficient
- Build employee pipeline, ensuring career growth opportunities and adequate succession planning
- Measure direct reports’ performance against expectations and standards, providing constructive feedback with strengths and areas for improvement, focusing on development of individual employees
- Identify areas for continuous improvement of the Quality Management System by submitting feedback on processes, participating in process improvement initiatives as requested.
- Demonstrate competence in quality assurance and management, emphasizing continuous Excellent communication skills, including verbal and written communication, active listening, providing constructive feedback and facilitating group discussions.
- Ability to think globally, strategically and analytically to problem-solve, make decisions keeping the patient and customer in focus.
- Strong interpersonal skills, able to develop relationships and partnerships, build rapport, persuade and influence teams, motivate others, manage performance and develop talent.
- Proficient change leader, able to understand and implement change while anticipating and managingresistance.
- Expert project manager with strong organizational and planning skills, competency in risk management with thoughtful action planning.
- Personal awareness and emotionally intelligent, ability to self-motivate, innovate, delegate and manage time as well as taking ownership and accountability for deliverables.
- Ability to travel 10%-15