Associate, Data Analyst and Project Mgt

5 days ago

Singapore Singtel Full time

**Associate, Data Analyst and Project Mgt**:
**Date**:23 Sep 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group

**Be a Part of Something BIG**

dynamic role that combines Operational Excellence & Service Improvement with Project & Process

Management. You will work closely and collaborate with various departments.

**Make an Impact by**:

- Data discovery, collection, analysis, and interpretation of data
- Gather data from various sources including databases, spreadsheets & others and clean/ validate data to ensure accuracy.
- Dashboard Development and Management
- Develop, maintain and publish Power BI/ Tableau dashboards covering but not limited to the following, for over 10+ departments across Singtel Networks
- Trouble Tickets
- Change Requests
- Mean Time to Resolve
- Key Risk Indicators
- Customer Care metrics
- Deep dive analysis
- Trouble Ticket system management
- Manage and govern the primary cause and resolution code table used in Trouble Ticketing System) to ensure proper data integrity is in place.
- In-house Application Development
- Create automated workflows to streamline business processes.
- Design and implement custom solutions for various departments' needs.
- Collaborate with stakeholders to gather requirements and refine app functionalities.
- RPA Callbot Management
- Process owner for the INOC RPA callbot to oversee all processes related to the RPA callbot.
- Oversee change management; maintenance and support activities related to INOC callbot.
- Project Management
- Actively involved in projects to drive process improvement
- Oversee the migration from existing RPA callbot to new system (On-call management) to ensure the automated call-out for Network’s service impacting trouble tickets are promptly escalated to relevant stakeholders for fault resolution.
- May be required to be involved in other projects from time to time.
- Continuous Improvement
- Identify opportunities for process improvements and recommend data-driven strategies.
- Implement Power Automate solutions to improve efficiency and reduce manual work.
- Monitor and optimize existing automated processes.
- Other Projects
- Utilize Office 365 tools to create innovative solutions for but limited to Incident management and Dashboarding
- Explore integration possibilities between Power Automate and other Office 365 tools

**Skills for Success**:

- Bachelor’s degree in IT, or related field
- Proficiency in Tableau or similar data visualization tools e.g. Power BI
- Experience with RPA technologies and project management
- Knowledge in programming is essential.
- Strong analytical and problem-solving skills, with attention to detail and accuracy
- Excellent verbal and written communication skills; ability to present complex data in an
- understandable format.
- Proficiency in data analysis tools (e.g., SQL, Excel, Python, R), Microsoft Office 365 suite,
- with emphasis on Power Automate and data visualization tools (e.g., Tableau, Power BI).
- Able to work independently and at the same time able to work collaboratively in a team
- environment.
- Strong sense of urgency to be able to deliver desired outcomes in a timely manner

**Rewards that Go Beyond**
- Flexible work arrangement
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

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