Onsite Managed Service Engineer

2 weeks ago

Singapore AvePoint Full time

**About AvePoint**:
Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint's global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you

**Overview**

**What will you be doing?**

**Your responsibilities will include**:

- Being a representative for project-specific customer technical inquiries and issues that you will take ownership and bring resolution.
- Ensure customer satisfaction in Project Support and Maintenance.
- Collect information and perform deep-dive analysis, diagnosis, and troubleshooting during onsite.
- Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues.
- Work closely with Onsite Support as well as R&D resource to collaborate as a team to resolve the incidents in a timely manner.
- Communicate and interface with vendors and customers.
- Generate reports and write documentation, e.g., maintenance guide, monthly case report.

**OK, I'm interestedis this the job for me?**

We look for people who value agility, passion, and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

**Other qualities you will need to be a fit for this role include**:
**Proficiency in Identity Provider (IdP) Management**: Includes, but not limited to:
- Managing Microsoft ADFS on-premises infrastructure.

**Work Ethic and Adaptability**:Highly energetic, able to work independently, and capable of performing effectively under tight deadlines and pressure while supporting excellent BAU (Business-As-Usual) operations.

**Service Delivery**:Proves the ability to deliver services efficiently and effectively. Knowledge of incident management and change management processes is preferred.

**About AvePoint**

Check out our careers blog for content on our people, culture, and workplace

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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