Front Desk

1 week ago

Singapore MODE LIFESTYLE PTE. LTD. Full time

**Salary**: Up to $3,000.00

Location: Orchard

Working Hours: Rotating shifts, 6 days, 10:00 am - 07:00 pm/11:00 am - 08:00 pm

**Job Description**:
This role requires strong communication skills, attention to detail, excellent customer service, and the ability to handle a fast-paced and dynamic environment. Front desk personnel.

**Responsibilities**:

- Client Check-In and Check-Out: Greet clients as they arrive at the salon and check in for their appointments. Managing the check-out process, including processing payments, providing receipts, and scheduling future appointments.
- Customer Service & Communication: rapport building with customers and building positive relationships. Responding to client inquiries and providing information about salon services, pricing, and availability.
- Appointment Scheduling and Management: Answering phone calls and booking appointments for clients over the phone or in person. Coordinating and managing the salon's appointment schedule, ensuring proper spacing, and avoiding overbooking.
- Administrative Tasks: Managing daily/monthly administrative and logistics works, client profiles, and appointment logs.
- Multi-Tasking: Juggling various tasks simultaneously, such as answering phones, scheduling appointments, and assisting walk-in clients.
- Team Communication: Collaborating with hairstylists, assistants, and other staff to ensure smooth operations and exceptional client experiences.

**Requirements**:

- Excellent communication and positive attitude.
- Ability to provide exceptional customer service and handle clients’ concerns effectively.
- Able to work in a fast-paced environment and multitasking.
- Meticulous in handling administrative tasks, including processing payments and maintaining client records with accuracy and confidentiality.
- Able to work on weekends.

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