Officer, Hub Ops

At Teleport, we are looking for fast-readers and do-ers with a strong attention to detail. We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. To ensure the reliability of CTOs and ground handlers, we maintain strong communication with Team Leaders who will be overseeing the air operations team on a daily basis. They will be the main people advising the management on on-the-ground feedback from the customers and the operations teams. Their input is critical to ensure we consistently improve the quality and standard of service.

We are seeking a highly organized and motivated **Officer, Hub Ops** to join our dynamic team in air logistics operations. In this role, you will be responsible for overseeing the daily operations of our hub, managing parcel flow, and ensuring that all tasks are completed in accordance with company standards. You will lead a team of sorters, ensuring safety, efficiency, and accuracy in the handling of shipments. This is an exciting opportunity for an individual who is passionate about operations and looking to make an impact in a fast-paced, growing industry.

**A DAY IN LIFE**

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
**Team Leadership & Supervision**:

- Conduct daily briefings with sorters to communicate instructions, updates, and safety reminders.
- Train and mentor sorters, reinforcing best practices and ensuring adherence to company SOPs.
- Monitor team performance and provide timely feedback or support as needed.

**Parcel Management**:

- **Receiving Shipments**: Supervise unloading activities and verify parcels against shipping documents.
- **Scanning**: Oversee scanning of parcels into systems (e.g., Teleportal, Shipsy) to ensure accurate tracking.
- **Sorting**: Guide the correct sorting of parcels into designated postal cages based on delivery routes.
- **Failed Parcels**: Manage the failed parcel counter, investigating issues, and documenting discrepancies.
- **Outbound & Export Shipments**: Assist in preparing parcels for international shipping, ensuring compliance with relevant regulations.

**Quality & Inventory Control**:

- Check parcels for damage or inconsistencies; oversee repacking if required.
- Maintain an orderly and efficient storage area.
- Support accurate parcel counts and help manage inventory records when needed.

**Operational Efficiency**:

- Collaborate with team members to meet daily operational KPIs and deadlines.
- Identify and escalate process gaps or inefficiencies.
- Ensure parcel handover to drivers is smooth and without delays.

**Safety & Cleanliness**:

- Enforce safety guidelines and maintain cleanliness in the hub.
- Oversee regular cleaning schedules and uphold workplace hygiene standards.
- Monitor chokepoints outside the warehouse to prevent congestion and ensure smooth vehicle access.

**Benefits**
- Strong communication skills
- Strong interpersonal skills - ability to speak English fluently
- Able to operate computer programmes such as microsoft office
- Working experience with standard data-entry software
- Meticulous with work - double checking for accuracy of data entry