Clinic Assistant

**Designation : Clinic Assistant**

**Salary Range : $2,200 - $2800**

**Work Location**:

- **Upper Thomson Clinic : 200 Upper Thomson Road, #01-10, Thomson Imperial Court, Singapore 574424**:

- **Jurong Clinic : 253 Jurong East Street 24, #01-227,Yuhua Village Singapore 600253**:

- **East Coast Clinic : 171 East Coast Road, #01-06, Singapore 428877**
**Working Hours**:

- **Upper Thomson Clinic : 8.30 am - 6.15 pm / 11.45 am - 9.30 pm**:

- **Jurong Clinic : 9.30 am - 7.15 pm**:

- **East Coast Clinic : 9.30 am - 7.15 pm**
**(Remarks: Have work on One weekend)**

**Working Days : 5-day work week & 2 off days (1 off days on weekdays + 1 off days on weekends)**

**__________________________________**

**We are thrilled to share that with the growing customer base and business; our ORG workfamily is Expanding Having said that, we are actively looking for a Clinic Assistant who has a great passion and interest in TCM, who is passionate about helping people by delivering a high level of care to others, and to improve the well-being and quality of life of the people we serve.**

**A Good Life begins with a Good Company, and Employee Growth is our DNA. Let's Join the Team and Grow old with us**

**The Company**:
**Oriental Remedies Group (ORG) is a leading patient-centered healthcare provider offering effective treatments grounded in Traditional Chinese Medicine (TCM) and enhanced with medical technology. In 2021, Oriental Remedies Group was awarded TCM CLINIC OF THE YEAR IN ASIA PACIFIC by Global Health Asia Pacific.**

In ORG, we execute a high level of care and respect for our patients and aim to empower a wellness community for all mankind - through our cutting edge technology and excellent bilingual service for everyone At the core of our vision is to empower communities to lead a healthy and fulfilling life. We believe that with quality and targeted care, we are able to reduce suffering and improve patients' life quality to #BeTheBestYouCanBe.

**#TCMclinicoftheyearinasiapacific #globalhealthasiapacificawards2021 #employerofchoice #extraordinaryemployer #greatplacetowork #bestemployeeexperience #morethanjustajob #careergoals #lifeinORG**

**Responsibilities**:

- To provide administrative support, including handling registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
- To attend and handle all customer inquiries, provide quality assistance to patients to ensure great hospitality, and build long-term customer relationship management.
- To maintain detailed and accurate treatment records of patients and support the clinic's day-to-day operations.
- To deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
- To discuss with the physicians to develop suitable treatment plans for every patient. And to check and dispense medication to patients as prescribed by the physicians.
- To perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness. (The experienced senior physicians will provide in-depth training).
- To connect with patients, follow-up on patients' treatments, monitor, assess, and journey patients through their recovery process to help the patient achieve the desired results.
- To engage in interactive communications with patients to share and educate patients about the clinic products and services effectively.
- To aim to achieve monthly personal and company sales targets without hard-selling as we advocate no hard sales.
- To assist in monthly or quarterly clinic promotional activities and propose and contribute to new strategies for business growth.
- To perform the packaging and labeling activities of medications.
- To sanitize and maintain the tidiness and cleanliness of the treatment rooms before and after each treatment.
- To clean up all the equipment used after each treatment.
- To manage and maintain the tidiness and cleanliness of the clinic.
- To perform any other ad hoc duties as assigned from time to time.
**Job Requirements**:

- Preferably having at least 1-2 years sales experience in the retail/healthcare industry.
- Able to commence work immediately/on short notice would be a big plus.
- Bilingual proficiency.
- Possess great passion and interest in TCM or healthcare industry
- Customer-focused, Self-motivated, sales and service-oriented
- Able to adapt quickly to situations and comfortable working in a fast-paced environment
- Proactive, Enthusiastic, independent, compassionate, and has a positive learning attitude.
- Good team player and possess excellent interpersonal and communication skills
**Job Highlights**:
**Work Location**:

- **Upper Thomson Clinic : 200 Upper Thomson Road, #01-10, Thomson Imperial Court, Singapore 574424**:

- **Jurong Clinic : 253 Jurong East Street 24, #01-227,Yuhua Village Singapore 600253**:

- **East Coast Clinic : 171 East Coast Road, #01-06, Singapore 428877**
**Working Day