Assistant Vice President, Command Center

1 week ago

Singapore Bank of America Full time

**Your background**
- Experience in Major Incident Management
- Familiarity with Command Center tools (Remedy, Mattermost, NEWS, Bridgeboard, Chatalyst, myCTO)
- Familiarity with technology infrastructure (Windows, Unix, Cloud, Data Center, among others)
- Familiarity with ITIL service operations processes in both Incident Management and Problem Management
- Preferably ITIL Foundation certified.
- Other technical certification is an added advantage

**What you can expect**
- The CTO Command Centers are accountable for the availability and performance of Bank of America’s global technology services. The primary mission of the Command Center is to enable operational excellence through the detection, prediction and prevention of customer and business impacting incidents and to restore service as quickly as possible when disruptions occur.
- Bank of America has three primary Command Centers, supporting one of the largest technology footprints in the world they are located in Singapore, Richmond USA and Chester UK. Comprised of Command & Control, Infrastructure IT Operations Management & Network Operations they serve the business all day, every day.
- The Command & Control function is the heart of the Command Centre, responding to incidents in real-time as they are escalated in. They are ultimately responsible in ensuring that technology incidents are restored in the shortest amount of time and communicated/escalated appropriately.
- You will support this global team in a 24x7x365 follow-the-sun model, on a flexible working pattern (including weekends) to manage Major Incidents

**What you will do**
- Ensure standard call facilitation and call leadership on all assigned incidents
- Staging triage platform for effective collaboration, communication and engagement
- Mobilizing targeted and appropriate resources quickly though frictionless engagement channels
- Maintaining accurate status and progress of incident recovery efforts
- Ensuring consistent execution of Incident Command & Control playbook to include validation of role assignment
- Reacting to Service failure appropriately in accordance to business impact
- Performing succinct and comprehensive turnover for service continuity

**About Bank of America**

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

**Connecting Asia Pacific to the world**

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s lead

**Job Band**:
H6

**Shift**:
**Hours Per Week**:
40

**Weekly Schedule**:
**Referral Bonus Amount**:
0

  • Command Centre Commander, Vice President

    3 weeks ago

    Singapore OCBC Full time

    Command Centre Commander, Vice PresidentJoin to apply for the Command Centre Commander, Vice President role at OCBC.This role involves overseeing the overall system health and cyber security operations of the Group, managing on-site monitoring and support teams, and acting as the regional command point for incident management.Responsibilities include:Leading...

  • Vice President

    1 week ago

    Singapore Michael Page Full time

    Join to apply for the Vice President - Payments (Global) role at Michael Page Join to apply for the Vice President - Payments (Global) role at Michael Page High growth, late stage pre-IPO business High visibility, senior leadership role High growth, late stage pre-IPO business High visibility, senior leadership role About Our ClientOur client is a...

  • Vice President

    2 weeks ago

    Singapore VULCAN SHIELD GLOBAL PTE. LTD. Full time

    **Objective**: To take charge of daily work of the Company's marketing center and HR center under entrustment of the president, be responsible for the president, and issue relevant working documents within the scope of authority and responsibility. **Main Responsibilities**: **1. **System Construction** Presiding over the formulation of the Company’s...

  • Vice President

    7 days ago

    Singapore Michael Page Full time

    Join to apply for the Vice President - Payments (Global) role at Michael Page Join to apply for the Vice President - Payments (Global) role at Michael Page High growth, late stage pre-IPO business High visibility, senior leadership role High growth, late stage pre-IPO business High visibility, senior leadership role About Our Client Our...

  • Vice President

    7 days ago

    Singapore Michael Page Full time

    Join to apply for the Vice President - Payments (Global) role at Michael Page Join to apply for the Vice President - Payments (Global) role at Michael Page High growth, late stage pre-IPO business High visibility, senior leadership role High growth, late stage pre-IPO business High visibility, senior leadership role About Our ClientOur client is a...

  • Assistant Vice President

    1 week ago

    Singapore SMBC Group Full time

    Overview Assistant Vice President - Trade Finance Group (Structured Trade Operations) at SMBC Group. Role: Assistant Vice President - Trade Finance Group (Structured Trade Operations). Responsibilities Process daily trade transactions in a timely and accurate manner within service level agreement Perform pre-processing review of customers' submissions and...

  • Assistant Vice President

    7 days ago

    Singapore GREAT EASTERN Full time

    Assistant Vice President - Consumer Propositions Join to apply for the Assistant Vice President - Consumer Propositions role at GREAT EASTERN Assistant Vice President - Consumer Propositions 2 days ago Be among the first 25 applicants Join to apply for the Assistant Vice President - Consumer Propositions role at GREAT EASTERN Reporting to the...

  • Assistant Vice President

    7 days ago

    Singapore GREAT EASTERN Full time

    Assistant Vice President - Consumer Propositions Join to apply for the Assistant Vice President - Consumer Propositions role at GREAT EASTERN Assistant Vice President - Consumer Propositions 2 days ago Be among the first 25 applicants Join to apply for the Assistant Vice President - Consumer Propositions role at GREAT EASTERN Reporting to the Section...

  • Assistant Vice President, Compliance Advisory

    7 days ago

    Singapore MUFG Full time

    Assistant Vice President, Compliance Advisory Join to apply for the Assistant Vice President, Compliance Advisory role at MUFG Assistant Vice President, Compliance Advisory Join to apply for the Assistant Vice President, Compliance Advisory role at MUFG Get AI-powered advice on this job and more exclusive features. Do you want your voice heard and your...

  • Senior Vice President

    2 weeks ago

    Singapore VULCAN SHIELD GLOBAL PTE. LTD. Full time

    **Objective**: To take charge of daily work of the Company’s production and R&D center under entrustment of the president, be responsible for the president, and issue relevant working documents within the scope of authority and responsibility. **Main Responsibilities**: **1. **System Construction** Presiding over the formulation of the Company’s...