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Assistant Vice President, Command Center

2 weeks ago

Singapore Bank of America Full time

**Your background**
- Experience in Major Incident Management
- Familiarity with Command Center tools (Remedy, Mattermost, NEWS, Bridgeboard, Chatalyst, myCTO)
- Familiarity with technology infrastructure (Windows, Unix, Cloud, Data Center, among others)
- Familiarity with ITIL service operations processes in both Incident Management and Problem Management
- Preferably ITIL Foundation certified.
- Other technical certification is an added advantage

**What you can expect**
- The CTO Command Centers are accountable for the availability and performance of Bank of America’s global technology services. The primary mission of the Command Center is to enable operational excellence through the detection, prediction and prevention of customer and business impacting incidents and to restore service as quickly as possible when disruptions occur.
- Bank of America has three primary Command Centers, supporting one of the largest technology footprints in the world they are located in Singapore, Richmond USA and Chester UK. Comprised of Command & Control, Infrastructure IT Operations Management & Network Operations they serve the business all day, every day.
- The Command & Control function is the heart of the Command Centre, responding to incidents in real-time as they are escalated in. They are ultimately responsible in ensuring that technology incidents are restored in the shortest amount of time and communicated/escalated appropriately.
- You will support this global team in a 24x7x365 follow-the-sun model, on a flexible working pattern (including weekends) to manage Major Incidents

**What you will do**
- Ensure standard call facilitation and call leadership on all assigned incidents
- Staging triage platform for effective collaboration, communication and engagement
- Mobilizing targeted and appropriate resources quickly though frictionless engagement channels
- Maintaining accurate status and progress of incident recovery efforts
- Ensuring consistent execution of Incident Command & Control playbook to include validation of role assignment
- Reacting to Service failure appropriately in accordance to business impact
- Performing succinct and comprehensive turnover for service continuity

**About Bank of America**

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

**Connecting Asia Pacific to the world**

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s lead

**Job Band**:
H6

**Shift**:
**Hours Per Week**:
40

**Weekly Schedule**:
**Referral Bonus Amount**:
0