Field Service Engineer I

Reporting to The Field Service Engineer II / Manager - Kohler UPS, the engineer is to work within the service team to provide post-sales service support to customers through maintenance and 24X7 service call support and assist the Sales Team with day-to-day pre-sales support.

**SPECIFIC RESPONSIBILITIES**
- To conduct workshop and field repair of the complete range of the Company’s power protection products.
- The preventative maintenance, test and commissioning of the complete range of the Company’s power protection products.
- The workshop and field battery replacement for the complete range of the Company’s power protection products.
- To provide service support including on site attendance for third party system that are related to Kohler UPS business and data centre business.
- The written, verbal and telephone support of all the Company’s internal and external customers.
- To provide 24 X 7 customer support through telephone and site attendance.
- To provide coordination and project management for the installation, delivery and contracts management of customer’s purchase orders and requirement.
- To ensure that they keep themselves and their associated company assets in a safe, secure, and presentable condition at all times.
- To ensure the timely and accurate completion of all departmental, company and appropriate customer paperwork and administration documents.
- To ensure that they are always suitably well trained on the company’s products.
- The appropriate and professional response to all requests for assistance (whether “on-call” or not).
- To assist the Field Service Engineer II/Service Manager in the day-to-day operation of the Field Service department.
- To comply with all and any reasonable requests and task assignment made by the General Manager
**RELATIONSHIPS AND CONTACTS**

Supervisory Relationships:

- Reports to the Field Service Engineer II / Manager, Service Team

Organization Relationships:

- Has daily contact with Field Service Engineer II regarding field service and post-sales support, the Sales Manager regarding pre-sales technical support and project management.
- Occasional contact with Finance Manager regarding invoicing, service sales, credit control and specific financial problems with customers.
Occasional contact with Administration Executive on customer PO, approved vendor list management and purchasing requirement.

External Business Relationships:

- Frequent contact with customers.
- Frequent contact with suppliers/vendors.
- Attends and assist at trade shows, exhibitions, seminars, sales meetings, etc.
**Skills/Requirements**

Must have experience in the delivery of excellent customer service and pre-sales support as well as project management.

Must be comfortable and competent working in a customer service oriented culture.

**Why Work at Kohler Co.?**

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more

**About Us**

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.