Processing Officer

2 weeks ago


Singapore ELITEZ PTE. LTD. Full time

Description

6 Months Contract - Immediate starters

Work Arrangement: Mon-Fri, 9am-6pm

Location: Tampines

JD:

- Daily processing/data input of customer requests on timely and accurate basis.
- Perform completeness checks on audit confirmation request forms from customers or instructions received from auditors
- Verification of customers’/auditors’ instructions against Bank’s system
- Process/perform data entry for all approved requests on timely and accurate basis
- Perform teller duties such as debiting of customers’ account for the audit confirmation charges and clearing of cheque for payment received
- Attend to enquiries on processing status of customer request/any issues pertaining to the request handling
- Check and ensure all inputs are accurate via online system check /online system approval
- Manage exception cases and escalate to Team Lead, if necessary
- Escalate irregularities / non-conformance to Line Supervisor/Team Lead promptly
- Observe and comply with documented policies / procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
- Perform any ad-hoc assignments
- Provide guidance and training to the new team member
- Conduct UAT for system enhancement
- Completes processing of daily requests within agreed SLA
- Defects - Achieve zero human error and operating losses
- Achieve zero customer complaints/negative feedbacks
- Fully conversant with process/ SLAs/ regulatory requirements

Attention to: Jolene Ng

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431


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