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**Customer Service and Sales Performance**
- Build and nurture a strong relationship with customers through knowledge sharing, positive attitude, and excellent customer service.
- Meet sales targets by understanding customers needs, providing expert knowledge across categories.
- Communicate and support all team members to achieve set objectives.
- Aware of targets and use product knowledge and selling skills effectively to achieve set target.
- To ensure flexibility and good team relationship.
- To undertake specific tasks as given by the Counter Manager.
- Provide expert advice to our customers such as product information and communicate features and benefits, showcasing product selection, suitability, and efficacy.
- Identify customer needs by using open-ended questions and physical demonstration
**Operations & Inventory Control**
- Be familiar with and follow the loyalty policies; such as customer Birthday / Welcome Gift redemption.
- Help restock shelves, cleaning of fixtures, and check products are in good selling condition.
- Participate in the inventory process to minimize shrinkage and ensure accuracy of stock management; help to keep the stockroom in order.
- Ensure counter reflect at all times current merchandising guidelines and testers are kept clean, tidy and presentable at all times.
- Minimum 1 year of retail experience preferred - Motivated team player with cheerful disposition and strong desire to achieve - Possess good communication skills and be sales driven - Comfortable to work in fast paced environment - Must be able to work retail hours (i.e. shift work, public holidays and weekends) - GCE ‘O’ level and above - Ability to converse in both English and Mother Tongue is an advantage.
