Post-implementation Executive, Transaction Banking
3 days ago
JOB DETAILS
Job Type
Permanent
Position Level
Fresh/Entry Level
Qualification
Degree
Discipline
Business Studies/Administration
Specialization
Corporate and Investment Banking
Sector
Group Global Banking
Experience
2 - 5 years
Salary
Up to 4,000
Serve as the single point of contact for Helpdesk / Corporate clients in respect of their transactional related enquiries, charges issues and other setup requirements in both Cash Management and Trade Finance online electronic systems
JOB RESPONSIBILITIES
1. Serve as the single point of contact for Helpdesk / Corporate clients in respect of their transactional related enquiries, charges issues and other setup requirements in both Cash Management and Trade Finance online electronic systems;
2. Ensure all transactional and operational issues are timely reported, escalated and resolved within the SLA;
3. Document details of all queries and issues for monitoring and reporting purposes;
4. Assist to validate onboarding documents received from TB Sales / Clients and prepare implementation documents;
5. Ensure documents are properly filed and updated.
JOB SKILLS
1)Customer-Service
2)Microsoft-Office-Skills
JOB REQUIREMENTS
1. Degree with 1 - 2 years of working experience in Client Services;
2. Good phone contact handling with active listening and communication skills;
4. Knowledge in Microsoft Office, including Excel features on computation capabilities, graphing tools and pivot tables - would be added advantage.
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