Customer Service Associate

18 hours ago

Ang Mo Kio, Singapore Oaktree Consulting Full time

**Roles and Responsibilities**
- Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment
- Provide accurate, personalised and anticipatory service with complete resolution
- Take necessary action to provide first call resolution within the required response time
- Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
- Work as a team to ensure that the contact centre service level is met
- Handle any other administrative functions as assigned by Team Leads / Manager
- To attend briefings/trainings conducted

**Requirements**:

- Diploma and above
- Good command of English (written and spoken)
- Highly disciplined and meticulous
- Analytical with good problem-solving skills
- Organised, Self-motivated, Positive attitude and Result-oriented
- IT savvy with good working knowledge of Microsoft Office
- Strong phone and verbal communication skills along with active listening.
- Empathetic and customer-oriented, with a passion for service excellence
- Ability to multitask (e.g.: logging cases, checking Knowledge Base to retrieve information while on the call with customer)

Jackson Tan Gui Qing (CEI Registration No: R23112168)
OAKTREE CONSULTANTS PTE LTD (EA: 06C4642)

**Salary**: Up to $3,100.00 per month

Schedule:

- Monday to Friday

Work Location: One location

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