Customer Sales Operations Manager

**Our vision is to transform how the world uses information to enrich life for all.**

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

JR30681 Customer Sales Operations Manager

As a Manager of Customer Operations Order Management at Micron, you will be responsible for the oversight of Customer Sales Operations Specialists supporting Directly managed accounts and grow Customer Sales Operations Specialists. You will be responsible for managing and improving Order Management and Service performance. Co-work with internal and external stakeholders to build and execute to corporate strategic objectives, market share, account plan goals, LTA, etc. Directly interact with customers for service and supply related matters and be responsible for service and supply matters to QBR/CBR with customers to improve Customer Experience and relentlessly work towards accomplishing Best in Class service. Continuously work on evolving Order Management Organization to scale the business.

**Responsibilities and Tasks**

Build and Manage a Team of Growing Mindset
- Be a trusted advisor to Customers in Supply and Service.
- Identify learning opportunities and provide training to increase the value of Customer Sales Operation Specialists.
- Ensure team members are properly trained according to department compliance, work requirements.
- Support team to remove barriers, resolve conflict, and drive for accountability.
- Provide communication regarding contracted performance expectations.
- Establish goals and monitor performance achievement.
- Collect, review and provide positive and constructive feedback for continuous development and achievement of service level agreements.
- Communicate, Review and Monitor performance to established metrics, policies, procedures and goals to meet department and company strategies.
- Create a culture of growing mindset and foster innovation, and continue to evolve the organization.

Provide Leadership to Meet Corporate and Departmental Strategic Objectives
- Solve Order Management / Supply issues; Point of contact for Order Management issues.
- Manage Customer Supply Escalations.
- Co-work with Account Team to achieve Revenue Target.
- Initiate, build and sustain effective relationships and communication with Direct Customers, internal and external stakeholders.
- Collaborate with peers to develop regional and global solutions.
- Communicate, drive and deliver actions, expectations and measures of success to help achieve objectives.
- Drive improvement of Service and Supply CBR Score.
- Identify, participate, and drive system and process improvements.
- Accountable for performance metrics and execution through identifying gaps, root cause, action plans and communicate timelines to resolve issues
- Understand Direct customer expectations and provide Best In Class solutions.
- Lead Organization Transformation at his/her team.

Ensure a Safe, Compliant, and Ethical Work Environment
- Communicate requirements to applicable team members and external stakeholders
- Oversee execution of mandatory training for direct reports
- Identify and resolve and/or report potential safety, security, and labor issues
- Play Site Process Steward role at Site Audit (Internal and IATF) for “Manage Sales Order”

**Education**

Required

Bachelor’s Degree or equivalent working experience
- Any field of study

**Experience**

Required

3 years’ experience in any of the following:

- Sales/Marketing/Supply Chain/Operations

5 years’ experience in each of the following:

- Business
- Customer Service

Desired

Experience in any of the following:

- Accounting/Finance/Data Analysis
- Coaching
- Communications
- Global Working Environment
- People Management
- Project Management
- Operations Management
- Order Fulfillment
- Planning/Forecasting
- Semiconductor Business
- Supplier/Partner Relations
- Supply Chain
- Organization Transformation

**Qualifications**
- Strong communication and interpersonal skills in English, fluency in Chinese is a plus
- Energetic team player with a demonstrated drive for high performance
- Adaptability to change in a highly dynamic/challenging work environment
- Strong organizational skills, ability to prioritize, multi-task and manage teams
- Self-motivated, driven, dedicated, and willing to learn with a desire to succeed
- Excellent problem-solving skills
- Ability to communicate and consistently drive team to meet goals
- Stress Management to manage demanding customers and drive internal counterparts

**About Micron Technology, Inc.**

All qualified applicants will receive consideration for employment without regard