Program Manager

2 weeks ago

Remote, Singapore Kaltura Full time

Kaltura’s mission is to power any video experience for any organization. Kaltura is the video experience cloud, powering communication, collaboration, learning, and entertainment. Kaltura’s products are used by over 1,000 global enterprises, media companies, service providers, and educational institutions, engaging more than a hundred million viewers at home, at work, and at school.

Our core values are openness, flexibility, and collaboration. We like to think of ourselves as a cool, fun, and talented group of professionals looking to create cutting-edge technology. Kaltura is a fast-paced environment where standards are high, and initiative is always encouraged. Kaltura has over 700 employees worldwide with offices in New York, London, Singapore, and Tel Aviv. We are growing rapidly and have many exciting open positions all over the world. We promote a flexible work environment that encourages work-life-balance, internal mobility and relocation, community involvement, LGBTQ rights, a refer-a-friend program, and a newly launched paternity leave policy.

**Requirements**:
In this role, you will be responsible for end-to-end delivery of complex virtual events, including all aspects of project management (planning, creative, agenda, custom development, and security) as well as customer management. You will get to work with marketers from top global brands, in addition to matrix management of different internal teams (Sales, Product, R&D, PS, Support and more).

**As a Program Manager, your day-to-day will include**:

- Working closely with the customer - setting and managing expectations and defining clear and realistic milestones throughout the project
- Project Management basics - maintaining a project plan, setting recurrent meetings, raising risks and mitigations
- Matrix management of the Kaltura team
- Owning both the delivery and customer relationship (including escalation management)

7+ years experience leading high-key global customer projects

Service-oriented and can-do approach

Capable of working within a hectic environment, managing concurrent priorities and projects

Self-managed and quick learner

Leadership without authority

Technical orientation

Creative approach to problem-solving and resolving difficult situations

Excellent collaboration and communication skills with customers and internal stakeholders, team player

Strong organizational skills and attention to details

Fluent in English AND JAPANESE, both oral and written - must

Planning large events in-person or virtual - advantage

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