Espresso Machine Technician

1 week ago

Singapore MEI FENG ROASTED PTE. LTD. Full time

The Espresso Machine Technician will diagnose and troubleshoot home espresso machine issues over the phone with customers, and repair machines in-house. This position is imperative for customer satisfaction and a critical component of the workflow within Tech Department. With growing sets of processes, this position requires a knack for problem-solving, organization, and follow-through, along with a working understanding of online invoicing and inventory platforms.

We are looking for a hardworking, team-oriented person who can provide an excellent customer experience remotely, and can also perform hands-on repairs in an accurate and timely manner. This position is for a problem solver with a desire to create a stellar customer experience.
- FTE: Full Time
- Schedule: Variable within regular business hours
- Location: Singapore
- Benefits: Eligible for Medical, paid holidays, employee discounts, specialty coffee on-site, a relaxed and dress code
- Reports to Tech Manager

**Areas of Responsibility & Accountability**:

- Navigate online parts diagrams and knowledge base in order to find the best solutions quickly
- De-escalation of customer issues
- Provide friendly, educational support to both experienced and new customers
- Ability to track and document issues and their status in the company’s CRM
- In-house Repair _
- Troubleshooting and resolving machine and grinder issues in the tech department accurately
- Properly invoicing customers for billable repairs
- Maintaining inventory accuracy by tracking usage in the inventory system

**Requirements**:

- Excellent verbal and written communication skills
- Comfort working in an online environment
- Detail-oriented and organized
- Must have driving license

**Please call Yellow at 98556100.

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