Specialist, Loan Operations

**Specialist, Loan Operations**:

- Virtual, New York; Virtual, Connecticut; Virtual, Delaware; Virtual, North Carolina; Virtual, New Jersey; Virtual, Pennsylvania
- Operations Group
- 319374

**Job Description**:
**About The Role**:
**Grade Level (for internal use)**:
08
** The Role**:
**Responsibilities**:
As a Specialist, you will play a critical role in extracting relevant data from credit agreements and building those deals in our platform to enable brokers to book trades against them. Your responsibilities will also include processing amendments, managing agent changes, and maintaining loan activity records. This role offers exposure to a vibrant financial market and involves daily interaction with clients of varying seniority levels in LMA, LSTA and APLMA markets
- Extract and analyze relevant data from credit agreements to accurately build and manage deals in the ClearPar platform, facilitating the booking of trades by brokers.
- Process amendments, agent changes, and maintain comprehensive records of loan activity to ensure data integrity and compliance with operational standards.
- Ensure strict adherence to processing deadlines and quality-controlled operational processes in line with LSTA/LMA standards for both primary and secondary par loan transactions and/or trades.
- Proactively identify and resolve internal and external trade and system-related issues. Collaborate with internal partners and management to develop resolution plans and manage escalations effectively.
- Capture and channel user feedback through effective communication and listening skills. Partner with leaders, peers, product associates, sales, and relationship managers on projects aimed at enhancing client service and driving continuous improvement of products and services.
- Mentor and cross-train team members and neighboring divisions to foster an agile workforce capable of addressing issues and engaging with joint clients.

**The Role**: Product Manager

**The Team**: The global, cross-functional team enhances and maintains our newly launched CLO Compliance product offering. Our team embraces a collaborative and transparent culture to ensure alignment on how we accomplish our goals across the team and broader business.

**The Impact**: The Product Manager represents the business and the user to ensure that the development of the product aligns with leadership’s goals. Success not only impacts the bottom line but also provides innovation to our clients as they execute transactions that shape our global economy.

**What’s in it for you**:

- Opportunity to work in an established business with growth ambitions.
- Autonomy to experiment with the product process
- Partner with all aspects of the business including senior leadership, sales, and client facing teams

**Responsibilities**:

- Contributes to solution roadmaps which clearly articulate the solution vision and strategy to enable executive buy-in
- Ensure output quality against defined tasks and activities
- Define concepts of short-term and long-term planning
- Supports product delivery with timely execution of metrics and other information
- Research and compiles information from documented sources on objectives and goals which may impact requirements
- Document requirements including customer journey, features, user stories, cross team dependencies, separating core product build vs. integration features, outlining what is in and out of scope
- Contribute to day-to-day working relationships building with stakeholders
- Document stakeholder communication needs
- Ensure development team has what they need to execute on our product priorities
- Ensure that client service and sales have what they need to drive revenue and retain our current clients
- Lead and present certain agile development ceremonies

**Compensation/Benefits** Information**:
S&P Global states that the anticipated base salary range for this position is $51,289.00 to $70,000.00. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive bonus. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees,.

**What We’re Looking For**:

- Positive, proactive attitude with a strong ability to work effectively in a team environment.
- Exceptional skills in listening to clients and articulating complex ideas and information clearly and concisely.
- Proven ability to maintain strong relationships with senior members of client organizations, addressing their needs and ensuring high levels of client satisfaction.
- Goal-oriented with the ability to organize, multi-task, and prioritize in a fast-paced environment.
- Capable of managing projects independently when required.
- Customer service experience in any field is a plus

**Basic Qualifications**:

- Bachelo