Job Executive Support Analyst

**Job Description Summary**: We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

"We are seeking an Executive End User Support Analyst within IT Site Solutions & Services. This role is responsible for providing expedited IT solutions to our C-level executives and their executive admins, offering white glove, concierge IT support services for VIP Associates.

We are looking for individuals who embody values and behaviors with positive energy, have a genuine love for technology, a visible willingness to help and possess a true passion for customer satisfaction and delivering an excellent user experience."

Executive End User Support Analyst within IT Site Solutions & Services, responsible for facilitating

expedited IT solutions for our C-level executives and their executive admins within the company, offering

white glove, concierge IT support services for job group 7 and greater.

**Responsibilities**:
(Primary Duties, Roles, and/or Authorities)
- Active member of a global virtual team, who in turn is responsible for:

- Executive End User IT Support of C-level executives and their executive administrators,

plus all VIPs (job group 7 and higher)
- Meeting concierge services (internal, external & remote)
- Possible support of BD Board of Directors-on and offsite Meeting support, IT support
- Executive’s and executive administrator’s Mobile device maintenance, configuration and

procurement
- Office hardware installation, maintenance, configuration and procurement
- Partner with Executive Administrators with meeting support and consultations,
- Onboarding and assisting new executive hires
- Maintaining customer confidentiality in all ways.
- Partnering with the Global Executive Support team to facilitate large scale events both

online, onsite and offsite.
- May include evening work and/or weekend work occasionally.

**Education and Experience**:

- BS/BA degree required in Computer Science, Business, or applicable certifications with 5 years of

service desk and/or customer service experience.
- 5+ years of I.T. experience in a team environment, preferably in an executive support type

capacity.
- MS certified, ITIL certified, Six Sigma certified (preferred)
- Experience of working alongside C-level corporate executives in a polished, professional manner.
- Solid experience in C-level executive IT support services; 5+ years of corporate experience
- Experience in a virtual team, self-motivated work environment.
- Experience with large-scale events and mixed venues, audio visual meeting room systems and

supporting technologies for meetings of up to 10,000 attendees virtually.
- Collaboration solutions, such as MS-Teams, MS Live and Town Hall platforms.

**Knowledge and Skills**:

- Strong customer service and interpersonal skills
- Excellent Communication skills, polished, professional appearance and demeanor.
- Process creation and management skills
- Strong relationship building skills with contractors, vendors, and other teams.

**Required Skills**:
Optional Skills


**Primary Work Location**: SGP The Strategy

**Additional Locations**:
**Work Shift**: