Business Analyst

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group, and spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah and Family Takaful products across a number of its markets.

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

Work with business stakeholders to gather & analyse requirements, propose workarounds & alternative approaches, as well as translating the final requirements to specifications for technical team(s) to perform development work.

KEY ACCOUNTABILITIES- Works as fully contributing team member on important projects and activities of diverse scope with own discipline- Works under general direction within broadly defined framework- Translates UI/UX digital journey into user requirements and solutions for the technical team- As the main point of contact between business users and technical team to ensure complete understanding of the requirements and review the solutions from the technical team to ensure that the requirements are met- Works with QA team to translate requirements into test plan to ensure complete coverage of QA testing and provide support in coordinating and managing business involvement in UAT- Provides regular updates to project manager or key stakeholders and escalates any issues to ensure scope quality and schedule integrity of the project is maintained- Identifies and assesses potential risks including regulatory, financial, reputational, etc relating to requirements or projects. Escalates the identified risk to the relevant key stakeholders and work with them to mitigate and manage the risk- Continues to acquire specialized functional knowledge, more complex skills and operating practices- Continues to keep up with the industry and technology trends and standards, regulatory requirements, and emerging technology threats- Builds collaborative work relationships across the organization and delivers solutions also to external customers on specific issues- Assumes responsibility for planning and executing assignments- Drives team work to resolve complex business issues through sharing in-depth knowledge and experience- Makes operational decisions on policies, tactics critical to the function’s business success- Identifies problems and areas of improvement in business process to increase overall business operational efficiencies- Builds and maintains partnerships with key decision makers in customer organization- Assumes responsibility for delivery of quality outcomes of complex and business critical projects integrating client needs, strategic business goals of the function and financial objective- Provides guidance, mentorship, and best practices to team members through knowledge sharing

QUALIFICATIONS / EXPERIENCE- Undergraduate degree- Post-graduate qualification is desirable- A relevant formal Business Analyst/Project Management qualification is desirable.- 4 to 6 years of experience- Experience in Insurance industry is preferred

KNOWLEDGE, SKILLS & ABILITY- Strong knowledge of Life insurance products like Term, Endowment, Investment Link, Whole life-
- Expertise in requirements gathering- Expertise in Requirements planning, management and communication.- Highly proficient in solutions assessment and validation- Expertise in business process modelling and design- Experienced in the development of training materials and support of training delivery- Proficient in translating Business Requirements into test scripts- knowledge Graphical User Interface (GUI), web graphical designs- Technical skills in Java & COBOL is a complement- Strong relationship management skills- Excellent stakeholder management, particularly managing expectations- Sound influencing and negotiating skills