Housekeeping Supervisor

7 days ago

Singapore HOLIDAY INN EXPRESS & SUITES SINGAPORE NOVENA Full time

**JOB OVERVIEW**

The Housekeeping Supervisor supervises the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. Accountable for safety, service and execution of the consistent Holiday Inn Express guest experience.

**DUTIES AND RESPONSIBILITIES**

**Financial Returns**:

- Works with Housekeeping Manager to ensure department cost and expenses are in line with department budget.

**People**:

- Supervise the implementation of housekeeping standards and procedures in relation to:

- Bedroom service
- Bathroom service
- Cleaning service
- Linen maintenance
- Recommend changes to standards and training needs on an ongoing basis.
- Solve employee grievances.
- Ensure consistency within the department.
- Work with Superior and Human Resources on manpower planning and management needs.
- Open and close the shift and ensure effective shift handover.
- Distribute and collect master keys.
- Manage all incoming and outgoing calls.

**Guest Experience**:

- Maintain current and thorough knowledge of all housekeeping systems.
- Prioritise arrival rooms.
- Liaise with Front Office for guest and hotel requirements.
- Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).
- Manage lost properties for the hotel.
- Manage all special requests made by guests.
- Ensure complete knowledge of room types, layouts and facilities.
- Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets.
- Release rooms and room status management.

**Responsible Business**:

- Manage storage areas.
- Maintain adequate stock levels.
- Complete stock-take as required.
- Conduct shift briefings to ensure hotel activities and operational requirements are known.

**WHAT WE NEED FROM YOU**

**Accountability**:
Supervises Housekeeping team in Singapore’s leading select service hotel. Responsible for the cleanliness and upkeep of the hotel, Great Room dining space, swimming pool and onsite DIY laundry.

**Qualifications and Requirements**:

- High School or Diploma in Hotel Administration, Hotel Management or equivalent
- 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
- A positive and keen to learn attitude
- Must be proficient in written and spoken English
- Great communication skills

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