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Market & Sales Operations Representative

2 weeks ago

Singapore Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
**Your Work Shapes the World**

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

**About the Position**:
As a Market and Sales Operations Representative (MSOR), you are primarily responsible and accountable to drive services growth in partnership with our dealers with a focus on dealer marketing & sales excellence, digital excellence and to accelerate e-commerce adoption. This position will be based in Singapore and will have geographic coverage in South East Asia across Philippines, Bangladesh and Myanmar.

**The primary responsibilities for this position will be to (but not limited to)**:

- Advising dealers on marketing, sales and customer-related strategies, systems and processes
- Coaching dealers in developing increased human performance capability such as identifying performance gap solutions
- Drive strategic growth initiatives with District Manager to align with internal partners and dealers
- Counsel dealers on strategy development and lead services growth plan governance
- Aligning strategies of the dealer with Caterpillar Enterprise Strategy
- Advising on existing and potential customer experience issues and improvement measures such as recommending ways to enhance market coverage and customer experience through training, technology enabled and bundled solutions, etc
- Consulting with dealers on marketing and sales strategy planning including developing strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing sales
- Consulting with dealers on process improvement methods and assisting with process evaluation
- Assisting dealers in business planning and on effectiveness of meeting expected business results
- Overseeing and promoting programs that increase sales while achieving targeted price realization and profit margins

As a dealer facing representative, you will collaborate with dealers to build capability, drive process improvement, and execute Market and Sales Operations related strategies. You will connect data to identify opportunities and develop solutions which support dealers in meeting customer needs.

**Desired Skills and Experience**:

- Communication, collaboration and interpersonal skills
- Change management and Project management and collaboration skills
- Analytical skills to interpret and understand data to drive actions
- Ability to work independently and influence others in a variety of work environments to build trust.
- A Bachelor’s degree in Marketing or related field is preferred
- Previous work experience in sales, product support, market development and eCommerce would be beneficial
- Must be willing to travel up to 40%
- Passion for marketing and driving customer loyalty
- High intellectual curiosity to learn, engage with people and build strong relationships.

**How We Support You (Employee Benefits)**:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance. (prorated based upon hire date).

The Power of Everyone

**Final Details**:
LI-Hybrid

Caterpillar is an Equal Opportunity Employer (EEO).

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