
Service Engineer
6 days ago
Our Client is Japanese Logistic company. Now they are looking for a Service Engineer to join their team. The incumbent's main responsibility is to support the reporting of the Manager to plan and develop a specific Dealer Support and Development Program to ensure Dealer service quality meets company standards to support business operations and new product launches.
- 【What will you be working on】- Support the reporting Manager to manage the dealer support and development activities such as planning & setting up yearly development/enhancement programs for specific dealers
- Plan & execute training on new products for dealers
- Prepare and review training materials
- Plan and organize regional training for dealers based on training needs.
- Support the reporting Manager to manage and oversee the services;
- Collaborate with other teams such as Parts Sales & Machine Sale to provide technical support and conduct field visits for troubleshooting and resolving issues
- Gather feedback from both internal & external sources for product improvement;
- Manage Dealer portal to provide timely and accurate service information as Product Support Bulletin to share with dealers
**Qualifications**:
**Requirement**:
- 【What they are looking for】
- (Must)- Minimum Diploma in Electrical Engineering
- Proven 2 years of experience in electrical troubleshooting
- Good communication and interpersonal skills in both English and Mandarin are required to liaise with English and Mandarin-speaking dealers
- Willing to travel overseas
- Ability to work independently and collaboratively within a team
(Preferable)- Working experience in the forklift industry or heavy machinery is advantageous**English Level**:
**Other Language**:
**Additional Information**:
**Benefit**:
- 【What they are offering】- AWS
- Variable Bonus (Depending on Company & Individual performance)
- Annual Leave: 14 days (Max 21 days)
- Medical Leave: 14 days
- Transportation Allowance: $130/month
- Company transport provided, Boonlay, Jurong East, Woodlands, Yishun MRT**Working Hour**:
9:00 ~ 17:45**Holiday**:
**Job Function**:
- Service Engineer
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