Team Leader, Housekeeping
3 days ago
To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.
- Clean and maintain areas of responsibility according to set standards and procedures.
- Replenish guest supplies.
- Ensure guests’ requests are promptly and courteously met.
- Report damage or malfunction in hotel rooms/areas to Team Leader.
- Maintain equipments in proper state of cleanliness and repair.
- Maintain a section room report as well as a daily productivity report.
- Attend daily briefings with Team Leader and take on daily assigned tasks.
- Report lost and found articles to the housekeeping office immediately.
- Handle guest complaints and report them to Team Leader immediately.
- Report unusual behaviour/activities in guestroom, floors/public areas to Team Leader.
- Record room status in allocated section accurately.
- Comply with hotel’s health, safety and hygiene policy.
- Adhere to personal grooming and hygiene standards.
- Attend meetings and training sessions as required.
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders).
- Ensure full understanding of the difference in guest levels (VIPs) and Room Categories.
- Receive training in functions and operations of related departments/sections to facilitate subsequent transferability between departments/sections and to provide greater promotional opportunities.
- Releasing of room from VD to VCI after made up.
- Training of newly joined Housekeeping Steward/Stewardess.
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