
Hair Salon Senior Branch Manager
1 week ago
**RESPONSIBILITIES**:
- Manage day-to-day branch sales and operations.
- Motivate and manage a team of customer service, consultants and therapists to achieve their goals.
- Ensure a high level of service quality and total customer satisfaction.
- Identify, recommend and promote appropriate treatments and products to customers’ needs.
- Work closely with the Marketing Department on the execution of sales and promotional activities.
- Build and establish relationship with customers.
- Handle customers’ feedback and provide service recovery where necessary.
- Evaluate staff performance, provide feedback and coaching.
- Providing all services offered by the salon, which includes hair cutting and styling as well as hair treatments.
- Recruiting salon staff that meets mandatory educational and licensing requirements.
- Prepare weekly and monthly revenue reports
- Monitor stock of beauty products and order supplies as needed
- Other ad-hoc duties assigned
**JOB REQUIREMENTS**:
- Required language(s): English, Mandarin (in order to handle customers’ feedback and also, to build and establish relationship with English and Mandarin speaking customers.)
- Required Skill(s): team management, sales and operations, consultation, customer service
- At least 8 years of relevant supervisory/managerial level experience in the hair salon industry.
- Able to lead and mentor a team
- Good communications and strong interpersonal skills.
- Result driven and service oriented.
- Strong aptitude in promotional techniques - without hard selling
- Willing to work retail hours.
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