Deputy Head of Facilities

**UWCSEA has a permanent vacancy at its East Campus for a Deputy Head of Facilities & Operations.**

The Deputy Head of Facilities & Operations at UWCSEA East will oversee the coordination and management of maintenance, operational, and building activities under the direction of the Head of Operations and Facilities. This includes managing key services such as Hard Services; plumbing, M&E, carpentry, and Soft Services; gardening, housekeeping, catering, transport, and security, ensuring the smooth and efficient operation of the campus in a cost efficient manner. These services include a mix of in-house staff and outsourced vendors. The Deputy Head of Facilities & Operations is the primary contact point for all stakeholders on the East Campus in relation to these services.

**Main Responsibilities**
- Manage the day-to-day operations of the campus facilities and operations, ensuring all systems and services are functioning efficiently.
- Supervise maintenance activities, ensuring timely repairs and upkeep of campus buildings and grounds.
- Lead and supervise teams across various departments (e.g., technical support, gardening, housekeeping, security, transport).
- Hire, train, develop, and motivate staff to ensure high performance and effective service delivery.
- Foster a culture of teamwork and excellence among members of staff.
- Develop and manage the budget for facilities and operations, ensuring cost-effectiveness and adherence to financial guidelines.
- Identify opportunities for cost savings without compromising service quality.
- Oversee departmental procurement and development of tender specifications for materials, services, and equipment and ensure within allocated budget.
- Coordinate routine inspections and preventive maintenance schedules for buildings, grounds, and equipment.
- Ensure any urgent repairs or operational issues are addressed promptly to avoid disruptions to services.
- Oversee construction and renovation projects when needed.
- Ensure compliance with health, safety, and environmental regulations, creating a safe environment for staff, students, and visitors.
- Implement safety protocols and manage emergency preparedness plans (e.g., fire drills, evacuation procedures).
- Manage relationships with external contractors and service providers (e.g., cleaning, security, transport services).
- Oversee contract negotiations and ensure service level agreements (SLAs) are met.
- Ensure high-quality service delivery to all internal and external customers (students, staff, parents, and visitors).
- Respond to customer inquiries, concerns, and feedback in a timely and professional manner.
- Communicate effectively with stakeholders (East Leadership Team, Parent Association, Student Council etc.) to ensure their needs are understood and met.
- Analyze current systems and processes to identify areas for improvement and develop strategies for optimizing efficiency.
- Implement continuous improvement programs and new initiatives to enhance operational effectiveness.
- Support and lead sustainability initiatives related to energy management, waste reduction, and eco-friendly practices.
- Ensure departmental adherence to sustainable practices, contributing to environmental conservation.
- Regularly report on operational performance, maintenance activities, budgets, and staffing to senior management.
- Maintain records and documentation related to facilities management, including inspections, repairs, and compliance.
- Respond to and manage any crises, emergencies, or unexpected disruptions in services (e.g., power outages, flooding).
- Ensure business continuity plans are in place for unforeseen circumstances.
- Acting as the Site Incident Controller (SIC) in emergency situations, coordinating the campus CERT members.

**Person Specifications**
- Minimum a degree in general management, facilities or related discipline but may be substituted by progressive equivalent job experience and/or vocational qualifications.
- Other professional qualifications related to the job scope.
- At least 7 to 10 years of work experience in all areas of operational management in an institutional setting, with 5 years in a managerial position.
- Experience should include a varied background and significant knowledge of managing multiple operations such as, Hard Services; M&E systems, equipment maintenance and repairs, Soft Services; Reception, Security, Cleaning, Transport Services, and Food Services.
- Strong knowledge of the Workplace Safety & Health Act and the Biz Safe framework required.
- Experience in a multicultural environment and dealing with stakeholders from around the world.
- An understanding of budgetary processes and financial management in large organisations.
- Understanding of the principles of organizational culture and behaviour of various socio-economic background of more than 150 members of staff.
- Knowledge of human resource development systems and processes.
- Knowledge of the role and use o