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Deskside Support

2 weeks ago

Singapore Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
Job Summary:
The Deskside Support provides Level 1 support to external users and operational work groups for the Singapore Court Reporting Business.

Essential Job Responsibilities
- Provide Level 1 support to external users & operational works groups (Contract obligations, Court Reporters, Case Managers, Operations and Resourcing Teams) in related to client support duties
- Effectively interfaces with executive level clients and or their administrative teams to understand the issues they are experiencing, coordinate, execute, resolve technical and case support request.
- Good Hardware and software troubleshooting skills for PC.
- Handles asset and peripherals inventory management.
- Able to support off hours or require to perform ad hoc duties as and when needed
- Adequate training will be provided

Qualifications & Characteristics- Ability to assess a problem and to coordinate and execute solutions- Strong analytical and statistical skills- Strong verbal and written communication skills- Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously- Ability to integrate into a team environment and lead projects when required- Ability to pick up new technologies quickly and create standardized procedures- Demonstrate resourcefulness and ability to overcome obstacles- Ability to work flexible hours as required- 1-2 years of Microsoft Active Directory Administration- 2 -4 years of Desktop Support (OS/Application), preferably in a mid to large sized environment- Strong experience providing user support for current MS Office Applications/Solutions- Strong experience documenting build standards, and generating user facing documentation and HOW TOs- Basic understanding of IP networking- Experience with a 24x7x365 Environment a plus- Experience with Storage/Retention environments a plus

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us