HR Specialist, Contact Team

3 days ago

Singapore Cargotec Full time

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value._

**Purpose of the position**:
**Join us for a smarter and better everyday**
- As we embark on CBS transition in the APAC region, we are searching for a HR Specialist, Contact Team to be part of the CBS Hub team providing first point of contact assistance for HR Services to all Cargotec Business Units in the APAC Region. This position will be based in Singapore.

**Main tasks and responsibilities**:

- Deliver high-quality HR services in compliance with SLAs, KPIs, global process controls and procedures
- Operate as first point of contact to attend to requests submitted via the Cargotec Service Portal and where appropriate, assign the requests to the relevant team (Country HR or Transaction team) for further action
- Support Hiring Managers in the Recruitment process: job postings, CV screening,
- phone interviews, interview scheduling, ZONE Job Requisition and Offer approvals
- Identify process improvement opportunities: propose methods to update, simplify and enhance procedures and technologies
- Create form and letter templates as part of harmonisation efforts
- Share and incorporate best practices adopted in other countries of the region, where applicable
- Write, review and update Work Instructions
- Support Solution Owners and Process Owners in the improvement of CBS programs, policies, and procedures by offering feedback and proposing solutions to areas for improvement
- Provide training in the onboarding of new hires (use of ServiceNow and ZONE, global processes, country
- and business-specific workflows)
- Initiate and assist in the implementation of projects
- All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements
- Any other tasks assigned by the line manager related to the areas of accountability

**What you’ll need to succeed**:
Ideally you should have:

- Bachelor’s degree from a recognized university
- At least 2 years of generalist HR experience
- Independent worker who has the ability to work and deliver results with mínimal supervision.

**You will be part of**:
We offer you an opportunity to put your skills and experience into work and make an impact on our global organisation and the cargo handling industry. You will work with great colleagues from various backgrounds, inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

**Interested to join?**:
**Cargotec and its businesses**
- Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed the United Nations Global Compact Business Ambition for 1.5°C. The company's sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people_._

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