Lead Engineer

2 weeks ago

Queenstown, Singapore GE Aviation Full time

**Job Description Summary**: The incumbent will be part of a global field support team providing technical support to assigned GE Aerospace Systems customers. They will maintain a broad overall appreciation of Systems products and in-service platforms and facilitate the use of approved processes to ensure support is customer focused and compliant.

**Roles and Responsibilities**
- Provide technical support for all Civil Systems Avionics and Power products and ensure customer service excellence for all customers in assigned region
- Drive on time delivery of customer queries, ensuring cases are assigned clear ownership and closed in a timely fashion
- Build strong, long-term relationships with specific customers
- Support the development of the field support global strategy in line with the overall GE Aerospace vision and seek opportunities for process improvement
- Collaborate with Product Support Engineers to perform defect investigations and support reliability analysis
- Work closely with Services Product Line Leaders and Region Sales Leaders to support business growth opportunities
- Manage cost control, quality, and operations-oriented customer communications
- Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions
- Conduct field work in compliance with Occupational Safety and Health Administration (OSHA) and applicable regulations and encourage good employee safety practices
- Global interaction with One Aviation Customer Teams, Product Support, Product groups, Fleet Support and Sales & Repairs teams
- Deputize for the Systems Field Support Leader at technical and strategic meetings when requested

**Required Qualifications**
- Minimum bachelors degree or equivalent in Aerospace or Electrical/Electronics discipline or similar level of knowledge and experience
- Significant experience of Aviation products and the Aerospace industry
- Customer Centric - skilled/expert regarding customer requirements, translating them into clear deliverables
- Product Knowledge - skilled in the theory and operation of defined products, able to assist in identification of root cause failure
- Technical Communication - skilled in the presentation of technical information both verbal and written, adapting material for the target audience
- Problem Solving - skilled/expert in analyzing and identifying or proposing solutions to problems using a wide range of data

**Desired Characteristics**
- Bachelor’s degree in Business, Electrical Engineering or Mechanical Engineering is preferred
- Experience in the operation and maintenance of Avionics products
- At least 5 years of experience in a customer support role in service or project management
- Ability to manage multiple priorities and tasks simultaneously
- Humble: respectful, receptive, agile, eager to learn
- Transparent: shares critical information, speaks with candor, contributes constructively
- Focused: quick learner, strategically prioritizes work, committed
- Lean experience and training preferred
- Strong oral and written communication skills
- Strong interpersonal and leadership skills

**Additional Information**:
**Relocation Assistance Provided**:Yes

LI-Remote - This is a remote position

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