Patient Care + Operations Executive

1 week ago

Singapore WINGS THERAPY CENTER PTE. LTD. Full time

Be A Part of Singapore’s Most Innovative and Progressive Paediatric Therapy Center

**POSITION TITLE: PATIENT CARE + OPERATIONS EXECUTIVE**

**EMPLOYMENT TYPE: FULL-TIME POSITION
You will work alongside a dedicated team of experienced professionals, striving for the delivery of outstanding paediatric therapy services for families with infants, children through to young adults with a diverse range of abilities and conditions.

We are looking for responsible, compassionate, empathic and genuine people. Must be detail-oriented and conscientious, and demonstrate sound judgment, strong interpersonal skills and most of all passionate about special needs kids.

**RESPONSIBILITIES**:
1. **BUILDING A GREAT PATIENT EXPERIENCE**:

- Manage and convert inquiry calls to registrations by building a rapport with the individual, family and/or loved ones as well as assessing the level of care needed.
- Manages the administrative elements of the registration process: from enquiry, registration, scheduling, on-going care through to feedback.
- Maintains communications with families, sometimes after typical business hours and on weekends.
- Clearly and directly explains payment and patient policies to families and/or caregivers.
- Ensures that all intake forms are completed and signed upon admission.
- Manages and maintains active leads/clients in the patient database.
- Attend to visitor and walk-in guests.
- Interact with patients, parents, and WINGS Team.

2. **ENSURING A GREAT ENVIRONMENT FOR OUR PATIENTS**:

- Maintenance of center cleanliness
- Handle mail, postage & courier
- Order pantry supplies, stationery, therapy and other general center supplies
- Maintenance of all therapy equipment
- Upkeep security of center
- Assist with ad hoc administrative duties

**REQUIREMENTS**:

- Diploma or bachelor’s degree in the relevant fields (Digital Marketing, Business Administration, Marketing, Communications).
- Prior experience in Healthcare or Childcare sector will be an advantage.
- Computer literate - Intermediate to Advanced MS Office (Excel, Outlook, Word, PowerPoint).
- Experience with Clinic Management System
- Experience with Adobe Photoshop, Illustrator and video editing will be a plus
- Independent, excellent communication, interpersonal and customer service skills
- Good analytical, organisational, creative thinking skills
- Ability to work under pressure and multitask
- Entrepreneur spirit
- Client-centred focus with lovely ethics
- Competitive salary packaging benefits**ABOUT WINGS THERAPY AND LEARNING CENTER (WINGS)**

Founded in 2017, WINGS is Singapore’s first intensive therapy center to offer transformative therapies such as Paediatric Physical Therapy, Occupational Therapy, Early Intervention, Suit Therapy (NeuroSuit and TheraSuit Method®), Spider Cage Therapy, Universal Exercise Unit, Cuevas Medek Exercises® (CME), Intensive Gait Training. Task Specific Electrical Stimulation (TASES), Autism Fitness and Sports for The Special Child.

We are dedicated to delivering the most innovative therapies to help children with a diverse range neurological and developmental needs to achieve the kind of freedom and independence they deserve.

We provide new options and a ray of hope to children and young adults by giving them a place to learn, make friends, and progress to their fullest potential. We aim to give children the wings to soar to greater heights and to be at their best

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