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Implementation Consultant
2 weeks ago
Overview
**Responsibilities**:
- Engages with a diverse portfolio of customers and delivers implementation projects of multiple, concurrent, complex and/or enterprise-level projects with mínimal supervision.
- Works with Project Manager(s) to drive and manage all project phases and milestones to completion within budget, scope, schedule, and customer satisfaction.
- Contributes to and maintains documentation throughout the implementation during business process analysis phase and change requests.
- Collaborates with all key stakeholders regarding project progress and next steps in a real time manner.
- Provides training and guidance to customers throughout the project.
- Assesses, troubleshoots, and tests company products during the implementation cycle.
- Maintains knowledge of products and best practices by attending training and continuous learning.
- Performs additional tasks and responsibilities as assigned
**Qualifications**:
**Education**:Diploma or Bachelor's degree or equivalent work experience
**Technical/Specialized Knowledge, Skills, and Abilities**:
- At least 3 years of experience in customer facing Consulting Services, Customer Services and/or Professional Services environment
- Experience and Expert knowledge of accounting terminology and processes. Specifically, knowledge of full set of accounts.
- Excellent verbal and written communication skills, strong organizational skills, and attention to detail
- Experience communicating and presenting to a diverse set of people
- Experience in a customer-facing services delivery role
- Experience in contributing to team projects
- Experience in a customer-facing role across groups and organizational levels
- Demonstrated strong technical problem-solving skills
- Knowledge of MS Office and different Accounting software
- Effective problem-solving and critical thinking skills
- Strong customer relationship skills
- Work with a strong sense of urgency and be on target.
- Strong accountability to internal and external stakeholders.
**Salary**: $3,000.00 - $5,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
