Clinic Advisor

2 weeks ago

Singapore NATURAL HEALING PTE. LTD. Full time

**Location**:Modern Shopping Mall right across Somerset MRT

**Work days**:5 days work week = 3 weekdays (9.30am - 7.30pm) + Saturday, Sunday (10am - 7pm)

As a **Care Advisor**, your primary responsibility is to introduce suitable treatment and wellness packages for patients' healing journey. You will play a key role in supporting the clinic's **daily sales and operations, handling patient care and administrative duties, and contributing to marketing and outreach efforts**— all while upkeeping a warm, professional, and healing environment.

This role requires a **mature and reliable individual**who takes pride in their work, handles responsibilities with professionalism, and contributes positively to the team and clinic environment.

**Your Key Responsibilities are**:
**1. Sales & Service Consultation (Primary Focus)**:

- Recommend suitable treatment packages and wellness products based on patient needs and clinic offerings.
- Maintain great understanding of therapy benefits to confidently present and close treatment plans.
- Provide clear advice to build trust and long-term patient relationships.

**2. Patient Experience & Front Desk Support**:

- Greet and attend to patients with warmth and professionalism.
- Schedule and manage patient appointments, follow-ups, and therapy sessions.
- Handle payment processing, issue receipts, and maintain accurate daily sales reports.

**3. Clinical & Therapeutic Support**:

- Assist in therapy sessions as needed.
- Support TCM Physicians in delivering care, treatments, and consultations.
- Ensure treatment rooms are clean, well-stocked, and prepared for each patient.

**4. Customer Relations & Communication**:

- Maintain a high level of customer satisfaction through consistent, empathetic service.

**5. Marketing & Clinic Engagement**:

- Participate in marketing campaigns and community engagement events, including health talks, trade fairs, and roadshows.
- Collaborate with marketing teams and Key Opinion Leaders (KOLs) to promote clinic services.

**6. Inventory & Hygiene Management**:

- Conduct monthly stock checks and maintain sufficient supplies of clinic consumables.
- Oversee the cleanliness of reception areas, waiting rooms, pantry, and treatment areas, upholding clinic hygiene standards.

**7. Operations & Team Support**:

- Adhere to clinic policies and standard operating procedures.
- Step in to support colleagues or adjust workdays when necessary for business continuity.
- Take initiative to solve problems and maintain a smooth clinic environment.

**8. Performance & Culture**:

- Demonstrate strong sales ownership while upholding service quality.
- Remain professional and committed, ensuring personal matters do not interfere with work responsibilities.Foster a dependable, respectful, and collaborative team culture.
- Sales-oriented, with some interest in health, wellness, and patient care
- Emotionally mature, self-motivated, and able to perform consistently without micromanagement
- Able to commit to weekends and work schedule as stated
- Prior experience in healthcare, wellness, or service-focused environments is an advantage
- Comfortable with strong TCM herbal scents
- Must be a dependable team player, pro-active and willing to step in when needed

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