Senior Manager

2 days ago

Singapore PSA International Full time

Senior Manager (IT Infrastructure Operations & Application Infrastructure Support)

Key responsibilities
- Oversee the BAU IT operations team; including handling incidents, service & change requests, vulnerability assessments and patching
- Involve in Incident tickets trending, analysis and identifying chronic issues and introduce Continual Service Improvement
- Project management which includes project scoping, schedule development, monitoring, tracking, control, risk identification, mitigation and ensuring quality of deliverables and costs
- Provide advice on Network design and improvement and occasionally perform Network troubleshooting
- Conduct review and assessment of existing IT infrastructure setup, this includes servers, virtualization, network, SAN, etc
- Prepare RFP specifications to procure goods and services, and evaluate and select outsourcing partners based on capability and cost effectiveness
- Bachelor's degree in a relevant field
- Minimum 8-9 years hands-on experience in the following areas:

- Data Centre Build and Run
- Network design/maintenance
- Virtualisation (Hyper-V/VMWare)
- Linux administration
- Minimum 6-7 years of managing an IT Operations team providing BAU Lights-on support
- Strong understanding of Networks with practical experience in LAN/WAN setup
- Experience in scripting
- Experienced in Project Management
- Experienced in managing outsourcing contracts and vendor relationships
- Experience in middleware & databases will be an added advantage
- Knowledge of Cyber Security and best practices
- Effective verbal and written communication skills across all organisational levels
- Willing to travel at short notice
- General knowledge of container terminal processes is a plus

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