Community Integrity Specialist

2 weeks ago

Singapore Bandlab Technologies Full time

**Description**:
BandLab is a leading social music creation platform that empowers everyone to make music, collaborate, and connect with creators worldwide. Our mission is to foster a positive, inclusive space where artists of all levels can express themselves freely, build meaningful connections, and grow their fan base.

Our commitment to **community well-being** ensures that BandLab remains a welcoming and supportive environment for artists, creators, and fans alike. As we continue to grow, we’re looking for individuals passionate about upholding **integrity** and ensuring that our community thrives in a safe and respectful space.

**Key Responsibilities**:
As a **Community Integrity Specialist**, you will play a pivotal role in maintaining and enhancing the high standards of community integrity across BandLab’s platform. Your responsibilities will focus on fostering a positive and respectful environment, proactively refining policies, and collaborating with cross-functional teams to uphold our community guidelines, ensuring a supportive space for all creators.

Your key responsibilities include:

- **Refine Community Guidelines**: Continuously review and enhance our community guidelines, ensuring they remain relevant and aligned with global legal frameworks, music industry regulations, and evolving public policies.
- **Monitor & Assess Risks**: Identify potential risks in community behaviour, proactively report issues to key stakeholders, and coordinate with moderation teams to resolve them.
- **Quality Assurance**: Conduct regular audits of community interactions, assessing the effectiveness of our policies and procedures, identifying gaps in policy execution, and proposing actionable solutions.
- **Training & Development**: Develop training materials and sessions for internal teams to align on community integrity standards, legal implications, and best practices for handling sensitive issues.
- **Escalation Management**: Manage sensitive escalation processes, working closely with law enforcement and legal teams where necessary. Ensure that responses are timely and considered to protect both users and the platform.

**Skills, Knowledge and Expertise**:

- **Education**: Bachelor’s degree required, preferably in Public Policy, Law, Communications, or a related field.
- **Experience**: 3+ years of experience in community management, public policy, or a related role. Experience working with law enforcement or in roles requiring sensitive escalation processes is highly desirable.
- **Skills**: Strong understanding of regional legal frameworks, with the ability to translate public policy into actionable community guidelines. Excellent communication, problem-solving, and risk-assessment skills.
- **Collaborative Mindset**: Ability to work cross-functionally with teams, including product, support, and legal, ensuring the seamless execution of community integrity initiatives.
- **Passion for Music and Community**: A deep appreciation for music and its ability to unite people. Experience in music-related fields or platforms is a plus.

**Location and Benefits**:
This role is based in Singapore.

Singapore HQ benefits:

- Healthcare, dental insurance
- Quarterly bonus
- Paid annual leave, sick leave, childcare leave, volunteer leave and maternity leave
- BandLab Technologies staff discount

**About BandLab Technologies**:
BandLab Technologies is a company that designs and develops innovative tools and services for the next generation of music creators: global social music creation network BandLab, digital audio workstation Cakewalk, artist services platform ReverbNation and beat marketplace Airbit.

A division of Singapore-based Caldecott Music Group, which also owns Vista Musical Instruments and NME Networks, the company’s mission is to break down the technical, geographical and creative barriers for musicians and fans worldwide.

BandLab is the flagship product of BandLab Technologies, and a leading social music creation network with a global reach of over 100 million users and growing. Its cross-platform creative ecosystem offers everything from a next-generation digital audio workstation, to an advanced suite of creator tools and features, to niche artist services. BandLab empowers creators to make music and share their creative process with creators and fans on an unprecedented level.

Diversity and Inclusion:
BandLab Technologies commits to fostering diversity and inclusion in all that we do. Regardless of race, gender identity, sexual orientation, disability, religion or any other status protected by law, we offer applicants the equal opportunity to join, belong and flourish in our company.

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