Attractive Job Opening for Infrastructure Engineer

**Overall Purpose Of The Job **(Brief description of the primary purpose of this position)
- IT Shared Services (ITSS) provides Service Desk, Infrastructure, and Application support services to business lines globally.
The Infrastructure Engineer (Systems) role will engage primarily in Level 2 Systems infrastructure support as part of a larger Design, Build and Run
function in the Systems and End User Computing stack in ITSS
Support focus includes timely resolution of incidents, fulfillment of requests, and execution of changes.
In the non-support function, the Infrastructure engineer can be called upon to participate in IT project-related activities.

**Skill - M365, Sharepoint, Exchange., Teams, Intune, more into MDM
**Job ProfileKey Responsibilities **(Critical responsibilities and skills of this position, listed in order of importance)Windows Server Administration (Including but not limited to below)

Microsoft Windows Operating Systems
Microsoft Active Directory (including AD Integrated DNS, DHCP)
Microsoft Exchange
Microsoft File and Print Server
Office 365 Support
Microsoft Skype for Business
Non-Microsoft Technologies / Cloud Services Administration (Including but not limited to below)Azure or AWS Public Cloud infrastructure
External Mail Gateway Services (SaaS or Appliance based)
External DNS Systems
Monitoring Tool Platform
Secure File sharing appliance
Backup/Restore Technologies
VDI and Application Virtualization Infrastructure
Encryption Infrastructure
Participate in Major Incident, Incident, Request, and Change resolution
Participate in project-related discussions and implementations
Participate in the post-incident review and problem management
Participate (where applicable) in release and availability management
Conduct Systems patching and remediation
Research and review emerging technologies as applicable to the environment.
Coordinate with Service Desk, L2/L3 support teams, and users around the globe for issue resolution
Work with Business Units, Application Development, and IT teams to deliver to business requirements
Orchestrate and work with key vendors.
Actively seek improvements to the team’s process.
- Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
- Must have the ability to work in a fast pace environment demonstrating autonomy in conforming to strategic intent while adhering to team values at all times
- Mandatory expertise in Server Administration (Microsoft), VMWare, and Client-Server Networking (LAN/WAN, TCP/IP Stack, DNS/DHCP)
- Proven experience in Public Cloud (Azure, AWS) management, deployment, and operations.
- Excellent knowledge of server hardware (including SCSI, RAID, and I/O topology).
- Experience in Application Virtualization (XenApp), Virtual Desktop Infrastructure (Horizon or XenDesktop)
- Technical knowledge of various MS Windows operating systems and database solutions
- Experience software distribution management systems (e.g. Microsoft System Center)
- Experience in monitoring products (E.g. Microsoft SCOM, Solarwinds)
- Experience in using ITSM toolsets such as Service Now.
- Understanding of computer server architectures, including Storage Area Networking (SAN), networking topics
- Problem-solving and root cause identification skills. Strong analytic and decision-making abilities.
- Excellent knowledge of Microsoft’s Active Directory and Microsoft Exchange.
- Excellent knowledge of storage hardware (including Fiber channel, clustering, etc.)
- Experience in Backup/Restore technologies (E.g. Cloud-based, Veeam, Symantec)
- Experience producing business-relevant presentations and technical-oriented writing is mandatory.
- Excellent communications and interpersonal and presentation skills.