Information & Communication Technology Manager
2 days ago
**Job overview**
**Key responsibilities**
- Leads the Systems and Applications infrastructure projects
- Log and track all systems and OS Change and Patching, update in knowledge base.
- Provides technical support, training, and guidance to IT team members.
- Handles L2/3 project support requests if appropriate.
- Assist in evaluating solutions for the company’s digitization requirements.
- Administer the Active Directory and other systems related tools
- Manage and administer servers, switches, and IP phone systems (onsite and data centre)
- Manage and maintain accurate inventory of local hardware assets including: PCs, mobile devices, peripherals and
- Supports team's abilities and functions through positive customer relations
- Contributes to the improvement and enhancement of processes and procedures
- Performs related duties as assigned by management
**Advanced requirements**
- Performs in the role of Networking SME (Subject Matter Expert) to provide technical expertise to peers, management, other infrastructure teams
- Act as a technical escalation point and provides Level 3 support for systems, OS, network related issues and requests
- Field incoming L3 technical requests and monitoring alerts generated by systems.
- Leverages existing and emerging technologies to develop solutions to improve the performance of the overall Systems, Applications, Network infrastructure
- Maintains systems and network performance by performing monitoring and analysis, and performance tuning; troubleshooting problems; escalating problems to vendor
- Experience in data centre on premise operations and systems management
- Familiar with prevailing cloud technology and architecture
- Working knowledge of SAP and Concur
- Experience in vendor management
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