Business Analyst

4 days ago

Singapore AvePoint Full time

**Securing the Future with AvePoint**:

- At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us

**About The Role**:
Are you ready to make a significant impact on Singapore's digital transformation journey? Join us as a **Business Analyst**, where your expertise in **Salesforce (SFDC)** will play a critical role in delivering innovative ICT solutions to advance Singapore's vision of a Smart Nation.

Collaborate with a dynamic project team—including Product/Project Managers, Solution Architects, and Technical Services Consultants—to identify business needs, analyze challenges, and deploy tailored Salesforce solutions for citizens, businesses, and public officers.

**What You'll Do**:

- Partner with business teams to identify citizen and business needs through user-centric approaches like service journeys and develop business cases.
- Collaborate with project teams to craft user stories, functional/technical specifications, and acceptance criteria, with a focus on **Salesforce solutions**.
- Evaluate and recommend technology solutions, ensuring alignment with GovTech's technology directions, such as cloud-based systems and Salesforce best practices.
- Plan and conduct testing, data conversion, and ensure successful deployment and adoption of Salesforce solutions.
- Analyze change impacts and drive continuous improvement to address evolving business needs.
- Work with support teams to address technical challenges during the Operations & Maintenance phase, especially within the Salesforce ecosystem.

**What We're Looking For**:

- A **Degree or Diploma** in Computer Science, Information Systems, Infocomm Technology, Computer or Electronics Engineering, or related fields.
- At least **4 years of experience** (Consultant role) or **7 years of experience** (Senior Consultant role), including hands-on experience with **Salesforce (SFDC)**.
- Participation in at least one full software or product development cycle, ideally using Agile methodologies, with significant involvement in Salesforce implementations.
- Familiarity with Salesforce tools, modules, and integrations.
- Strong analytical, conceptualization, and problem-solving skills.
- Excellent communication skills—both verbal and written—with the ability to pitch ideas and influence stakeholders.
- Additional familiarity with areas such as **Data Analytics, Agile Methodologies, Internet and Mobile Technologies, CRM, Knowledge Management, Service Design, or Cloud Solutioning** is a bonus.
- Past development or consulting experience is advantageous.

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