Customer Service Officer

2 weeks ago

Singapore Tangspac Full time

As a Customer Service Officer, you will provide:

- Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Understand customers' needs and provide appropriate/ customized solutions.
- Identify cross-sell opportunities (ie. banking platforms) during customer interaction.
- Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.

We are looking for passionate, customer-focused individuals:

- Preferably with prior customer service experience in a call centre environment.
- Demonstrates good communication skills and able to work in a pressurized and highly driven environment.
- Minimally a Diploma holder. Fresh graduates are welcomed.
- Comfortable to work rotating shift hours including weekends and public holidays.

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