Assistant Manager

2 weeks ago


Singapore CPG FACILITIES MANAGEMENT PTE LTD Full time

Reporting to the Operations Manager of the Contact Centre, the Assistant Manager will assist in leading a team of Customer Service Executives in providing excellent and timely customer service to callers. In addition, the Assistant Manager will manage manpower allocation and respond to clients' queries whenever required.
- You shall assist the Operation Manager in formulation of efficient and effective processes to respond to calls in a timely and accurate manner, while providing excellent customer service to callers.
- You shall monitor and ensure that the KPIs are met or exceeded.
- You shall monitor service level performance and quality of service delivered by the team.
- You are required to generate the team's monthly duty roster and manage manpower allocation.
- You will be involved the pre and post tender processes which includes tender administrations, competitive costing generation, tender submission, contract and operational management.
- Any other ad-hoc duties assigned by your supervisor.

**Requirements**:

- Mininum NITEC or Diploma in Business Administration or related studies
- Possesses at least 3 years of customer service with min 2 years of supervisory experience
- Adequate telephone skills and proper etiquette
- Good team player with strong interpersonal skills
- Able to communicate well and effective with relevant stakeholders

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.



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