Store Manager

1 week ago

Singapore MGCA CAFE SG PTE. LTD. Full time

Join Tim Hortons as a Store Manager and be part of our exciting brand launch in Singapore

Tim Hortons _(Tims) _is a beloved Canadian brand founded in 1964, that offers premium coffee blends, freshly baked goods and sandwiches. We are committed to create a welcoming environment that celebrates diversity and inclusion.

**Responsibilities**:

- Oversee daily operations - includes inventory management, ordering, store organization and cleanliness
- Source, hire and onboard new employees. Coach for performance and address employee grievances
- Build a positive store culture that fosters teamwork and collaboration
- Plan and schedule shifts to ensure optimal store staffing
- Champion service excellence with the team. Role model and train employees to deliver great customer service
- Maintain rigorous quality control according to standards. Monitor product quality and consistency. Conduct regular store inspections to ensure compliance with regulations
- Drive sales and marketing initiatives to attract and retain customers. Lead team to promote limited-time offers, events and loyalty programs
- Prepare and manage store budget, monitor expenses and revenue. Review financial reports, propose and implement sales strategies
- Organize and deliver training to improve employees’ product knowledge, skills and service standards

**Role Requirements**
- At least 5 years’ experience in the service industry with at least 3 years’ experience in a similar store managerial role
- Leadership experience in store operations, building effective teams and coaching for performance
- Basic understanding of financial management and budgeting
- Knowledge of local employment regulations, health and safety standards
- Willingness to work in a fast-paced environment and adapt to changes
- Willingness to engage in shift work, which includes work on weekends and PH

**Tim Member Benefits**
- 5-day work week
- Health and medical coverage
- Employee discount
- Store performance incentives
- Career development and progression pathways

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