IT Specialist

**About the Position**:

- Liaise and manage vendors and suppliers of IT equipment and telecommunication services and coordinate acquisition of the same.
- Provide support to users on technical issues through Incidence Management Software
- Strategic design, expert advice, consultation and implementation of network and IT solutions in conjunction with Business requirement and Group IT
- Promotes project management best practices in the organization. Develops integrated project plans, implementation schedules and cost estimates for local and regional IT projects. Tracks and manages project budgets, prepares project status reports, and keeps management, customers and other parties informed of project status and related issues. Anticipates, evaluates and resolves multiple project issues, delays and problems utilizing project management and business expertise.
- Ensures the agreed level and standard of quality in the performance of the all IT related systems.
- Ensures compliance with corporate/regional practices, policies, procedures and local legal requirements.
- Responsible for periodical tasks like management reporting, budgeting, business planning, cost control, resource & priority management
- Facilitates meetings, team presentations and status updates for senior management. Conducts post-implementation assessment of projects to ensure business requirements have been met across department and/or functional areas.
- Assess user training needs and execute and conduct relevant trainings
- Assist in maintenance of other electrical equipment such as air conditioners, power UPS etc. for computer rooms
- Perform other IT related duties as required by Technical or Functional line manager
- Any other job-related tasks as assigned by the superior.
- Adherence to the Code of Conduct policy of the DSV Group.

**Competencies**:
**[Competencies - Personal)**
- Solid experience in Windows (10) client system troubleshooting
- Experience in Thin Client / Citrix environment is an added advantage
- Good working knowledge of networking and Cisco network equipment

**[Competencies - Business ]**
- Capable to make informed judgments and to generate practical, timely solutions
- Ability to find pragmatic solutions by using decision making techniques
- Willingness to involve stakeholders in decision making process

**[Competencies - Personal)**
- Ability to perform both independently and as a team
- Excellent problem-solving and analytical skills
- Able to work in a fast pace, diverse environment and cultures
- Communication & Interpersonal skills
- Ability to quickly acquire new knowledge
- Target driven spirit
- High energy and resilience
- High commitment and positive attitude in the face of setbacks and obstacles
- High stress level (Ability to work under pressure and deal with tight deadlines)
- Be authentic, approachable, open and honest.

**Experience & Education**
- Bachelor of Science or IT related discipline